Service Manager

Tate Engineering Systems INC • Richmond, VA

129d

About The Position

The Service Manager is responsible for overseeing the operations of the Service Department 24/7/365. This includes but is not limited to interacting with account managers and customers, managing technicians and job sites, overseeing invoicing and collections, and ensuring safe and efficient operations in the field to maintain a zero defect or incident standard. Strong inter-personal, leadership, and customer service skills are required along with the ability to think 'outside the box.'

Requirements

• Strong inter-personal skills
• Leadership skills
• Customer service skills
• Ability to think outside the box
• Technical skillset evaluation
• Ability to fit individuals into a team environment

Responsibilities

• Evaluate and hire individuals for both technician and service-related office positions.
• Manage technician training programs and perform new-hire orientation.
• Conduct employee evaluations in a fair and objective manner and administer disciplinary actions.
• Ensure invoicing is performed in a timely and accurate manner and field work meets company QA standards of quality and safety.
• Establish and monitor KPI and performance standards for all direct reports.
• Responsible for expense recovery, billing rates, capital expenses for tools and equipment, and overall fiscal efficiency of the service department.
• Furnish data for and participate in monthly P&L meetings, open and closed job reports, billable labor percentages, etc.
• Lead by example and set the standard for all direct reports.
• Interact with the sales department and customers to promote and generate future business, resolve customer conflicts or issues, assist with collections.

What This Job Offers

• Career Level: Manager
• Number of Employees: 101-250 employees