Service Manager

Martin Automotive Group • Nashville, TN

394d • $120,000 - $160,000

About The Position

The Service Manager at Martin Automotive Group is responsible for overseeing the service department at the Hyundai of Hickory Hollow location. This role focuses on establishing departmental goals, managing budgets, ensuring compliance with regulations, and fostering positive customer relationships to drive satisfaction and repeat business. The Service Manager will lead a team of service employees, ensuring high-quality service delivery and operational efficiency.

Requirements

• Five years of automotive experience in an auto repair facility.
• Two years in a dealership setting.
• Import experience preferred.
• Dealer Track experience preferred, but not required.
• Excellent communication and customer service skills with a strong focus on CSI.
• Strong computer and phone skills (Internet, MS Outlook, CRM).
• Current, valid driver's license, and clean MVR.

Responsibilities

• Establish goals and objectives for the department and develop plans to meet them.
• Coordinate and administer an annual budget for the service department.
• Direct and schedule all activities of the service department employees.
• Understand and comply with federal, state and local regulations that affect service operations, such as hazardous waste disposal, OSHA right-to-know, etc.
• Complete OSHA training and ensure OSHA training completion by department employees.
• Conduct monthly meetings with service department employees.
• Monitor service technician's payroll records and establish competitive compensation plans for service department employees.
• Establish and maintain positive relationships with customers to encourage repeat and referral business.
• Serve as liaison with factory representatives.
• Completion of manufacturer meeting notes.
• Market the service department through all available channels.
• Provide accurate estimates and explain those estimates to customers regarding costs and time required for repairs and maintenance.
• Follow up with customers on unsold repairs.
• Keep abreast of new equipment tools and systems available and recommend purchases.
• Monitor the location and care of shop tools.
• Perform quality checks on completed repairs.
• Establish and maintain paper service history files (customer, warranty and internal) by VIN on all work performed.
• Ensure that work areas and customer waiting areas are clean and comfortable.
• Control the performance of the department through comeback reports, warranty reports, monthly forecasts, etc.
• Collect accounts receivable for service work.
• Follow up with parts department on part orders to ensure parts availability.
• Maintain and safeguard company assets (i.e. vehicles and equipment).
• Follow policies and procedures as set forth in the Personnel Policy Manual and other corporate policies.
• Any other duties as assigned.

Benefits

• Medical
• Dental
• Vision
• Life Insurance
• 401k
• Paid Holidays
• Weekly Paychecks

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Motor Vehicle and Parts Dealers
• Education Level: High school or GED
• Number of Employees: 251-500 employees