Service Manager

Patterson Companies-posted 2 months ago
$83,400 - $104,200/Yr
Full-time • Mid Level
Baltimore, MD
5,001-10,000 employees
Merchant Wholesalers, Durable Goods
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The Service Manager role is responsible for the management of daily operations and employees within a robust service department. This role collaborates with leadership to develop local market service strategy, and align branch and corporate initiatives, to encourage growth of current business and cultivate new customers.

  • Build strong relationships with customers through face-to-face interaction and internal departments to manage service life-cycles.
  • Provide direction and coaching to field-based employees for timely service, increased revenue, and best practices implementation.
  • Develop department KPIs and drive team performance through reporting and operational process improvements.
  • Manage project plans supporting sales and technical service life-cycle, delegating responsibilities and holding staff accountable.
  • Manage service assets including technician fleet vehicles, tools, parts inventory, and resolve inventory variances.
  • Partner with branch and company departments to create a customer-focused culture and optimal workflows.
  • Ensure service technicians comply with company and regulatory standards.
  • Communicate organizational information through various channels and resolve employee concerns effectively.
  • Oversee branch and team-directed change management activities.
  • Comply with company policies and perform other assigned duties.
  • Bachelor's Degree in Business or related area or equivalent education and/or experience
  • 6 years experience in a related industry such as service or warehouse, or in a leadership/management role
  • 2 years management or leadership experience in a service department
  • Valid driver's license required
  • Valid driver's license along with good driving record.
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