Service Manager - Water Treatment

Water Technologies•Arlington, TX

19h

About The Position

The Service Manager is a pivotal leader responsible for overseeing a team of Service Employees and managing industrial water treatment systems to achieve operational excellence. This multifaceted role integrates project leadership, personnel management, customer engagement, and technical expertise to drive growth in service operations. The Service Area Manager is accountable for the successful execution of service contracts, with a strong emphasis on safety, cost efficiency, and customer satisfaction. They provide daily guidance to Service Technicians, maintain consistent communication with site leadership and various internal teams (Service, Regen, Sales, Admin) to ensure high levels of customer fulfillment, and guarantee the availability of necessary equipment and materials for operations. Furthermore, they are the primary point of contact for resolving service issues with customers, collaborating closely with the regeneration and sales teams to foster sustainable growth and enhance customer satisfaction.

Requirements

High degree of adaptability and experience in Management of Change (bonus if experienced in change management).
Solid financial acumen.
Knowledge of OSHA Standards and other Quality and Safety protocols.
DOT qualification experience
Bachelor of Science degree in a technical field (e.g., Chemistry, Chemical, Mechanical or Electrical Engineering), OR an Associate’s Degree in electrical, industrial/mechanical, engineering, or water treatment disciplines
Ability to obtain a TWIC card.
Minimum of 5 years of water industry experience in ion exchange, water treatment, reverse osmosis or membranes and related equipment, or in applicable fields such as electrical, industrial, mechanical, maintenance, or plumbing.
Minimum of 8 years of experience in managing people.

Nice To Haves

Certification in Project Management; Mechanical or Electrical Engineering/Technology; active training in Project Management coursework, such as Six Sigma.
Root Cause Analysis training.
have Water Treatment License.
In-depth knowledge of industrial water treatment processes, particularly wastewater.
Excels at managing multiple tasks and ensuring timely follow-up, both internally and externally.
Proficient in Google Suite, Tableau, and Salesforce.
Thorough understanding of industrial maintenance activities, including permitting processes.
Certifications or extensive experience in leadership.
Experience in water plant operations or maintenance.
Ability and willingness to work in all weather conditions.
Ability and willingness to: read and interpret technical manuals, procedures, and regulations; write reports that may include design and calculations for parameters or equipment placement.
Ability and willingness to work in diverse environments, including industrial, manufacturing, and power industry facilities.
Possesses strong leadership traits and skills.
Knowledge of commercial and industrial membrane systems and UV systems.
Vocational training in applicable fields such as electrical, industrial/mechanical maintenance, water treatment, or plumbing.
Knowledge of PLC logic/programming.
Knowledge of ion exchange and membrane theory and operation, as well as pretreatment applications.
College coursework in chemistry.
Experience driving company vehicles such as panel vans or service trucks.

Responsibilities

Employee Management: Directs and supervises a team of 10 to 15 employees, optimizing scheduling and utilization.
Small Project Leadership: Manages smaller-scale projects, including Mobile Water Systems and Refurbishments. Develops accurate estimates for time, cost, and resource requirements for each task.
Technical Documentation Review: Reviews and refines engineering drawings and P&IDs.
Process Optimization: Implements enhancements to improve project efficiency and effectiveness.
Stakeholder and Internal Communication: Keeps stakeholders informed of project modifications, contract timelines, and scheduling adjustments. Fosters open information exchange and a culture of customer fulfillment and satisfaction through communication with site leadership and employees. Communicates with Sales, Admin, and Regeneration teams as required.
Proactive Issue Resolution: Anticipates potential challenges (e.g., outages, technical difficulties, customer needs) and proactively adapts plans.
Resource Allocation: Schedules field service personnel and coordinates with facility staff to provide customer service by allocating resources effectively.
Performance Analysis: Utilizes data analysis and reporting to track contract performance, develop budgets, and generate financial forecasts.
Risk Mitigation: Manages operational and maintenance risks, escalating critical issues when necessary.
Reporting: Provides leadership with reports on project progress, staff utilization, and contract expenditure versus budget.
Maintenance Administration: Administers Preventive Maintenance programs across various project lines and customer accounts, documenting corrective actions.
Daily Workflow Management: Organizes daily work assignments for Service Technicians, encompassing maintenance and sales orders.
Service Report Review: Reviews daily Field Service Reports for content and to identify future service needs.
KPI Management: Takes ownership of the reporting and continuous improvement of Service Key Performance Indicators (KPIs).
Fleet Oversight: Manages the relationship with the fleet vendor, ensuring EHS and DOT compliance, operational convenience, and cost-effectiveness of vehicles.
Training and Development: Serves as a training and operational resource for other Service Technicians.
Material Procurement: Specifies and orders necessary materials and equipment to maintain smooth operations and service schedules.
SOP Development: Prepares standard operating procedures; assists in creating documentation for customer use and operating contracts where Veolia operates and maintains customer systems.
Quality Assurance Participation: Contributes to the Quality process (ISO, FDA) and owns Service-related processes.
Sales Enablement: Provides support to the Sales team by assisting with cost estimates for the installation and service of portable water treatment systems (in collaboration with Operations specialists).
Hands-on Support: Performs Service Technician duties as needed to manage business levels or to assist other technicians with troubleshooting or maintenance.
On-Call Availability: May be required to be on call during non-business hours for emergency response.
Asset Protection: Responsible for maintaining and safeguarding company assets, including plant infrastructure, fleet vehicles, equipment, and inventory.