First Hawaiian Bank-posted 4 months ago
$47,195 - $84,406/Yr
Full-time • Mid Level
HI
1,001-5,000 employees

Join the First Hawaiian Bank ‘ohana, where our culture flourishes with purpose. We prioritize the 3 C’s – Caring, Character and Collaboration – ensuring a workplace that is not only rewarding, but deeply fulfilling. Consistently recognized as one of the ‘Best Places to Work in Hawaii’ for 14 consecutive years, we take pride in our longstanding commitment to both our team and the communities we serve, spanning over 165 years. Step into a career that offers stability, excitement, and growth. Experience the thrill of a dynamic environment paired with a comprehensive training program. Plus, enjoy the perks of our competitive compensation and benefits package. If you are ready for a career that empowers you to thrive, your journey starts here. We are currently seeking a Service Manager to join the team at our Waiakea Branch. In this role, the Service Manager is responsible for the operations of the branch and supervises employees in all phases of the bank operations. The Service Manager leads the handling and resolutions on customer issues or complex inquiries and ensures that all bank policies and procedures are followed. The Service Manager is key in maintaining the branch workflow and assists to assign coverage as needed.

  • Oversee the operations of the branch and supervise employees in all phases of bank operations.
  • Lead the handling and resolution of customer issues or complex inquiries.
  • Ensure compliance with all bank policies and procedures.
  • Maintain branch workflow and assist in assigning coverage as needed.
  • Bachelor's degree in Business or equivalent work experience required.
  • 3-5 years of experience in bank operations with 1 year of supervisory experience.
  • Ability to use 10-key adding machine and type 40 wpm.
  • Pleasant and tactful when interacting with customers.
  • Good oral and interpersonal communication skills.
  • Attention to detail and ability to use judgment and discretion regarding customer transactions and confidential information.
  • Proficient in Microsoft Windows applications.
  • Comprehensive benefits program for all employees.
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