Service Manager, Rental

Altorfer CAT•Cedar Rapids, IA

16d

About The Position

Provides leadership and overall management of Service Department to ensure efficient and productive operations, while maintaining a high level of customer satisfaction. Ability to express ideas and influence others in a positive manner to accomplish goals. Helps develop long range plans for growing the service business. Ability to maintain a consistent positive attitude. Good understanding of gas and diesel engines, hydraulic and electrical systems. Provide excellent customer service to all customers. May perform other related duties as requested and/or assigned.

Requirements

Minimum high school diploma and 2 year college degree or equivalent management experience required.
Knowledge/clear understanding of gas and diesel engines, hydraulic and electrical systems.
Computer literate and proficient with programs such as Microsoft Word, Excel, Access and Outlook required. Knowledge of DBS preferred
Ability to write professional business communication when sending emails, letters, notes, and documenting is required.
Must be a self-starter, well organized and able to work in a fast paced environment.
Excellent customer service skills are needed.
Must be able to lift 75 lbs, bend, twist, and climb.
Must possess a valid driver’s license with clean driving record. This includes no more than 2 minor violations within the past 3 years and no major violations within the past 5 years (Motor Vehicle Report will be performed on final candidate).