Service Manager - Refrigeration

RD&S • Norristown, PA

3d

About The Position

The Service Manager leads the regional service organization and is responsible for the operational performance, technician development, and execution of service and startup activities within the region including:

• Lead the regional field service organization, ensuring safe, consistent, and high-quality execution of service, startup, and commissioning activities.
• Serve as the primary service liaison between field technicians, engineering, project management, and customers to resolve technical issues, coordinate startups, and support operational performance.
• Plan, prioritize, and distribute regional service work to ensure efficient response to customer needs, startup schedules, and service contract requirements.
• Provide leadership, mentorship, and technical development for field technicians, promoting best practices in troubleshooting, system startup, documentation, and safety.
• Ensure proper startup, commissioning, and documentation of new systems in accordance with RD&S standards, manufacturer requirements, and industry best practices.
• Monitor and drive service performance including response time, system reliability, technician productivity, and customer satisfaction.
• Support regional service growth by identifying service opportunities within existing customer sites and coordinating with leadership on service strategy.
• Ensure service processes, documentation, and reporting are completed accurately including startup sheets, service work orders, commissioning records, and system documentation.
• Lead resolution of complex technical issues requiring coordination across engineering, field service, and project teams.
• Ensure compliance with company policies, safety procedures, industry standards, and customer requirements.

Requirements

• 10+ years’ experience in a technical service role with industrial customers
• A technical degree or commensurate experience in industrial/technical field service
• Able to provide business support to a multi-location team efficiently and accurately
• Ability measure and drive team performance to maximize department goals
• Experience driving process improvements within multi location and remote teams
• Able to multi-task and work under pressure
• Self-motivated manager and highly organized
• Must be able to work independently and create technical support plans for OEM equipment
• Computer literacy including knowledge of ERP, CRM, MS Office, and ability to quickly learn new software

Responsibilities

• Lead the regional field service organization, ensuring safe, consistent, and high-quality execution of service, startup, and commissioning activities.
• Serve as the primary service liaison between field technicians, engineering, project management, and customers to resolve technical issues, coordinate startups, and support operational performance.
• Plan, prioritize, and distribute regional service work to ensure efficient response to customer needs, startup schedules, and service contract requirements.
• Provide leadership, mentorship, and technical development for field technicians, promoting best practices in troubleshooting, system startup, documentation, and safety.
• Ensure proper startup, commissioning, and documentation of new systems in accordance with RD&S standards, manufacturer requirements, and industry best practices.
• Monitor and drive service performance including response time, system reliability, technician productivity, and customer satisfaction.
• Support regional service growth by identifying service opportunities within existing customer sites and coordinating with leadership on service strategy.
• Ensure service processes, documentation, and reporting are completed accurately including startup sheets, service work orders, commissioning records, and system documentation.
• Lead resolution of complex technical issues requiring coordination across engineering, field service, and project teams.
• Ensure compliance with company policies, safety procedures, industry standards, and customer requirements.

Benefits

• Eligible for healthcare benefits on Day 1 of employment: Medical, dental, vision, and prescription drug coverage
• Flexible Spending Account (FSA), Dependent Care Spending Account (DCSA)
• Health Savings Account (HSA)
• Company-paid Life Insurance; Supplemental Employee, Spouse, and Dependent Life
• Accident Hospital Indemnity
• Company-paid Short and Long-term Disability Insurance
• Pet Insurance
• Employer matched 401(k) saving plan (with Roth option)
• Weekly paycheck
• Generous paid holiday schedule (11 days per year)
• Paid time off (vacation + sick time)
• Learning & Development programs
• Employee Referral Bonus Program
• Tuition Reimbursement
• EOE – Disability/Veterans

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 11-50 employees