Service Manager - Power Systems

Quinn Company•Oxnard, CA

13d•Onsite

About The Position

Service Manager - Power Systems Quinn Company, your local Caterpillar dealerOxnard, California$92,659 – $116,130 Are you a service‑driven leader who thrives on solving customer challenges, supporting technicians, and ensuring top‑tier service performance? Do you want to represent one of the highest‑performing Caterpillar dealers in the world? Quinn Company — proudly serving customers since 1919 — is hiring a Service Manager - Power Systems in Oxnard, California. In this key leadership role, you will oversee service operations, manage customer satisfaction, support technicians, and drive departmental performance. You’ll play a pivotal role in delivering the world‑class support our Power Systems customers depend on. Quinn Company sells, services, and rents a full line of construction, agricultural, and material handling equipment, along with diesel and natural gas engines. We combine the agility of a local business with the global strength of a Fortune 50 company — local and global at the same time. Wages Starting wage will depend on experience and education. $92,659 – $116,130 Responsibilities The Quinn Advantage: Your Total Rewards Compensation & Financial Future Competitive salary Quinn’s Profit Sharing Program 401(k) Plan with Company Match Comprehensive Health & Wellness Medical, Dental, and Vision Plans Health & Dependent Care Flexible Spending Accounts Employee Assistance Programs & Wellness Resources Work-Life Balance & Security Holidays, Vacation Pay, and Sick Pay Life & Accident Insurance Long-Term Disability Insurance Career Growth & Support Opportunities for cross‑divisional advancement Employee recognition programs Federal Credit Union membership Ready to lead a service team that keeps essential power flowing? Join Quinn Company and help deliver the service excellence our customers rely on. Your Mission, Should You Choose to Accept It:

Requirements

Bachelor’s degree or Mechanical discipline preferred
7–10 years of heavy equipment experience, or equivalent combination of education and experience
Supervisory experience with strong leadership and communication skills
Computer proficiency and general mechanical service knowledge
Ability to make sound decisions, manage customer relationships, and support technicians effectively

Responsibilities

Lead the Service Department: Provide direction, guidance, and leadership to all service employees while fostering strong teamwork and communication.
Manage Financial Performance: Oversee budgets, capital expenditures, and overall financial results of the service department.
Support Organizational Alignment: Communicate and reinforce Quinn’s strategic goals; collaborate effectively with other departments and sister business units.
Drive Employee Satisfaction: Use turnover metrics and employee survey feedback to develop action plans that strengthen engagement and retention.
Partner with HR: Work closely with your HR representative on staffing, development, employee relations, and workforce planning.
Deliver Superior Customer Service: Interview customers, analyze service needs, prepare cost estimates, answer questions, and produce accurate work orders.
Plan & Schedule Work: Assign jobs to technicians, monitor progress, and ensure timely completion of service commitments.
Provide Technical Support: Assist technicians with service and parts problem‑solving and ensure high-quality decision‑making.
Manage Invoicing: Prepare accurate customer invoices for completed work.
Resolve Customer Issues: Evaluate service options and escalate complex issues to the Product Support Manager when appropriate.
Promote Safety: Maintain and promote a safe work environment; complete injury reports promptly and uphold a Safety First culture.
Support Product Support Excellence: Ensure seamless collaboration to help Quinn achieve Caterpillar PINS targets.
Live the Quinn Values: Demonstrate Integrity, Teamwork, Respect for People, Quality, and Customer Service.
Engage in Field Work: Visit customers and suppliers; work occasional weekends as needed.