Lucilles - Service Manager/PIC

Hofman Hospitality Group•Lake Forest, CA

9d•$19 - $23

About The Position

The Service Manager is responsible for assisting with managing front-of-house operations of a full-service, fast-paced restaurant in accordance with standardized policies in order to achieve efficient, friendly services and profitable operations.

Requirements

Excellent verbal and written communication skills.
Excellent interpersonal, negotiation skills, and conflict resolution skills.
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Moderate supervisory and leadership skills including, but not limited to, evaluating performance, appraising, and taking disciplinary action when necessary
Ability to read and analyze financial data, figures, and transcriptions prepared on and generated by a computer
Ability to use all equipment and tools associated with managing a restaurant, including but not limited to: point of sale system, HRIS, draft beer system, etc.
Knowledge of and ability to comply and enforce all health, safety, and personal hygiene policies, standards, and laws
Knowledge of full-service restaurant operations
Knowledge of food and alcoholic beverages
Must be able to speak, read, write and understand English
Must possess basic computational ability
Proficient with Microsoft Office Suite or related software.
Ability and willingness to work evenings, holidays, and weekends
Must be 21 years of age or older at the time of application
High school diploma or G.E.D. equivalent required
Previous restaurant management/supervisory experience; 1 year required; 2 to 5 years preferred
Ability to successfully pass a post-offer, pre-employment background check

Nice To Haves

Associates, bachelors or other advanced degree preferred
Previous restaurant management/supervisory experience; 1 year required; 2 to 5 years preferred
ServSafe or equivalent Food Safety Manager Certification

Responsibilities

Contributing to staffing responsibilities, including hiring, training, scheduling, performance management, and separation
Assist in leading a specific department including but not limited to operations, planning, development, ordering, inventory, scheduling, etc.
Assisting with the purchasing, storage, usage, and rotation of food and beverage products and supplies while minimizing waste and/or loss
Creating a positive team atmosphere among team members that encourages accountability and achieves the highest standards of food, beverage, service and hospitality
Managing and engaging all team members; promoting cooperative effort, a team spirit, and good morale among team members; treating team members fairly and with respect; ability to lead with commitment and passion
Delivering excellent guest service including personally greeting and engaging with guests
Resolving complaints from guests in a polite, effective, and friendly manner
Participating in administrative requirements including cash handling, financial reporting, posting, goal setting and achievement, governmental compliance, and various reporting as required by law
Maintain a safe, secure, and healthy environment by establishing, following, and enforcing sanitation standards and workplace safety procedures including food handling, storage, and temperature; performing daily safety inspections and complying with IIPP; complying with legal regulations
Providing regular, accurate, computerized reports of operations to executive management
Helping with the duties of other team members (e.g., front desk, server, cook, etc.) when necessary because of an unexpected absence or extra volume
Assist with achieving or exceeding financial objectives; analyzing variances; recommending corrective actions
Minimizing and controlling costs by reviewing portion control and quantities of preparation; minimizing waste; ensuring high quality of preparation
Collaborating with sales and catering teams to promote and book events
Adhere to and enforce all applicable local, state and federal laws, rules, and regulations
Performing other duties as assigned