Service Manager - Pest Control

ARUZA PEST CONTROL-posted about 1 month ago
Full-time • Manager
Houston, TX
51-100 employees
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Aruza is a people-focused organization dedicated to providing exceptional pest control services while fostering personal and professional growth for our team members. We are a dynamic and fast-growing organization at the forefront of transformational change. We are committed to process improvement, innovation, and building a talented team to drive our mission forward.

  • Supervise and lead a team of field technicians, including termite and moisture remediation specialists.
  • Assign tasks, provide guidance, and ensure the team adheres to company protocols, safety standards, and regulatory requirements for general pest control, termite treatments, and moisture control services.
  • Manage and monitor daily field activities, ensuring pest control, termite, and moisture remediation services are delivered efficiently, safely, and in compliance with industry regulations and company policies
  • Oversee scheduling and workflow for inspections, treatments, moisture barrier installations, vapor barrier replacements, dehumidifier installations, and related structural remediation.
  • Conduct regular inspections of pest control, termite, and moisture remediation work performed by technicians to maintain high service standards.
  • Verify that treatments meet manufacturer specifications, warranty requirements, and state guidelines.
  • Handle customer interactions on-site, addressing concerns, explaining termite and moisture control solutions, and ensuring satisfaction.
  • Resolve escalated service issues, including warranty claims or follow-up treatments.
  • Train and mentor field technicians on pest control, termite treatment methods (e.g., liquid, bait systems), moisture remediation practices, safety procedures, equipment usage, and customer service skills.
  • Provide ongoing training to keep the team current on industry best practices, inspection techniques, and regulatory updates.
  • Manage inventory levels of pesticides, termiticides, moisture remediation materials (e.g., vapor barriers, dehumidifiers), tools, and equipment.
  • Ensure technicians have the necessary resources and coordinate maintenance and calibration of termite and moisture control equipment.
  • Enforce safety protocols, including confined-space entry and handling of moisture remediation equipment.
  • Conduct safety audits and promote a strong culture of safety across pest control and remediation operations.
  • Maintain accurate records of pest, termite, and moisture remediation services, inspections, and follow-ups.
  • Prepare performance, quality control, and compliance reports for management review.
  • Address technical and operational challenges in pest control, termite treatments, and moisture remediation.
  • Support technicians in resolving complex issues such as persistent infestations, structural moisture damage, or inaccessible treatment areas.
  • Stay updated on evolving pest control, termite, and moisture remediation regulations, treatment methods, and industry best practices.
  • Ensure all field operations comply with local, state, and federal laws.
  • Minimum of three years of pest control service experience, with strong knowledge of termite treatment methods and moisture remediation practices preferred.
  • Prior supervisory or operations management experience with a results-driven company.
  • Proven leadership capabilities.
  • State Certified Applicator license or ability to obtain one, with endorsements covering termite work.
  • Strong communication skills and the ability to lead teams effectively.
  • Commitment to learning and sharing knowledge with others.
  • Detail-oriented, organized, and customer-focused.
  • Ability to lift up to 50 pounds for handling products, materials, and equipment.
  • Must be able to drive a company vehicle for branch operations, inspections, and site reviews.
  • Ability to work in confined spaces such as crawl spaces and attics, sometimes in high heat, humidity, or other challenging environmental conditions.
  • Capable of kneeling, crouching, crawling, and climbing ladders as required for inspections and moisture remediation work.
  • Comfortable with potential exposure to dust, insulation, pests, and low-clearance areas during inspections.
  • Willingness to work occasional Saturdays per branch schedule and additional days based on business needs.
  • Knowledge of building construction and crawlspace moisture control systems is a plus.
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