Service Manager-Milford

Southern States Cooperative • Milford, DE

141d

About The Position

Manage the service department and staff to ensure the highest level of customer satisfaction.

Requirements

• Requires a High School Diploma or General Education Degree (GED)
• Requires five or more years of engine/equipment diagnosis and repair experience.
• Willingness to work beyond regular scheduled hours to meet customer demands.
• Must possess a valid driver's license.
• Ability to lift and handle heavy loads of up to 70 pounds.
• Creative thinking and problem solving.
• Ability to lead/motivate staff and delegate responsibilities.
• Attention to detail, accuracy and accountability.
• Ability to maintain composure while managing conflict and stressful situations.
• Consistent demonstration of customer-focus interpersonal skills and professional communication.

Responsibilities

• Oversee the appearance and organization of the service department and associated outside areas.
• Interact with customers to ensure a positive experience.
• Continuously refine the service department processes to enhance experience by the customer.
• Monitor service technician goals to maintain an appropriate level of service. Update service goals board and report results to team and management.
• Coach Service Technicians to improve performance, safety and enhance technical skills. Create a sense of teamwork in the department and across other departments.
• Stage service work and parts for team to ensure daily goals are achieved.
• Oversee warranty claims and ensure 100% of labor and parts are recovered.
• Ensure work orders are completed with required information. Follow up on availability of ordered parts.
• Evaluate tools and equipment to ensure good working condition.
• Ensure all equipment repairs are tested under extreme operating conditions and that problems as indicated on work orders have been properly repaired.
• Ensure each piece of repaired equipment is inspected for other issues using appropriate Maintenance Inspection Checklist.
• Notify customer if additional issues are discovered and obtain consent to complete additional repairs.
• Meet with management to discuss year-end results, improvement processes, employee issues and improvement plans.
• Update service reference materials (bulletins, manuals, publications).
• Ensure Service Technicians maintain a clean and orderly work area.
• Ensure Service Technicians perform work safely and comply with OSHA regulations and company policies.

What This Job Offers

• Job Type: Full-time
• Industry: Building Material and Garden Equipment and Supplies Dealers
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees