Service Manager II - Westbrook, ME

Vip Tires & Service-posted 9 months ago
Full-time • Mid Level
Portland, ME
Motor Vehicle and Parts Dealers
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The SMII lives VIP's mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning the VIP culture and management processes while serving in place of an Assistant Manager as a permanent member of a VIP team. An SMII has been identified as having a high potential to develop into a successful Service Manager in the future. The SMII is in development to be prepared to lead a team to ensure effective operation in serving customers at their location. The SMII ensures that the team operates under safe conditions according to established policies and procedures and in compliance with federal and state regulations. The SMII will deliver an exceptional customer experience and results through helping the team achieve execution of VIP programs and standards.

  • Makes sure that workplace safety is Priority #1.
  • Carries out all required duties and responsibilities of the Assistant Manager position.
  • Learns the VIP way of building an extraordinary team that delivers a different and better customer experience to every customer.
  • Hires the best associates in the area.
  • Develops a superior team.
  • Ensures all associates have taken and passed all their required LMS training.
  • Ensures all associates complete any and all relevant vendor training.
  • Makes sure all associates are T.I.A basic automotive service certified.
  • Conducts career path discussions with associates during structured coaching sessions.
  • Signs up associates and provides study material for any applicable ASE certifications.
  • Properly schedules the team to meet customer needs during all hours of operation.
  • Effectively communicates with the team throughout the day, daily huddles, and bi-monthly store meetings.
  • Monitors e-mail throughout the day for customer appointments and communication.
  • Trains, supports, and delivers the 5 for 5 process to educate customers about their vehicle's conditions.
  • Controls the dispatching and assignment of work orders to technicians.
  • Attends off-site meetings and training sessions as needed.
  • Ensures satisfactory maintenance, appearance, and condition of facility and equipment.
  • Manages daily preparation of location, service desk, and equipment prior to start of business.
  • Enforces strict compliance with the service Code of Ethics and all regulations.
  • Strong people management and leadership skills.
  • Excellent verbal and written communication.
  • Sound business sense with the ability to analyze, prioritize, identify, and implement solutions.
  • Strong organization and time management skills.
  • A comprehensive understanding of automotive servicing and the industry.
  • Two years related experience in automotive service management.
  • Completion of two-year college or technical school program recommended.
  • Current, valid driver's license issued in state of residence.
  • Equipment Safety Certification.
  • ASE Certification C1 - Service Consultant required.
  • State Inspection License Required (where applicable).
  • ASE Certification P2 - Parts Specialist recommended.
  • ASE Certification G1 - Maintenance and light repair recommended.
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