Service Manager II - Brunswick, ME

Vip Tires & Service • Brunswick, ME

302d

About The Position

The SMII lives VIP's mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning the VIP culture and management processes while serving in place of an Assistant Manager as a permanent member of a VIP team. An SMII has been identified as having a high potential to develop into a successful Service Manager in the future. The SMII is in development to be prepared to lead a team to ensure effective operation in serving customers at their location. The SMII ensures that the team operates under safe conditions according to established policies and procedures and in compliance with federal and state regulations. The SMII will deliver an exceptional customer experience and results through helping the team achieve execution of VIP programs and standards.

Requirements

• Strong people management and leadership skills.
• Excellent verbal and written communication.
• Sound business sense with the ability to analyze, prioritize, identify, and implement solutions.
• Strong organization and time management skills.
• A comprehensive understanding of automotive servicing and the industry.
• Two years related experience in automotive service management.
• Completion of two-year college or technical school program recommended.
• Current, valid driver's license issued in state of residence.
• Equipment Safety Certification.
• ASE Certification C1 - Service Consultant required.
• State Inspection License Required.

Nice To Haves

• ASE Certification P2 - Parts Specialist recommended.
• ASE Certification G1 - Maintenance and light repair recommended.

Responsibilities

• Makes sure that workplace safety is Priority #1.
• Carries out all required duties and responsibilities of the Assistant Manager position.
• Learns the VIP way of building an extraordinary team that delivers a different and better customer experience to every customer.
• Hires the best associates in the area.
• Develops a superior team and ensures all associates have taken and passed all their required LMS training.
• Schedules the team to meet customer needs during all hours of operation.
• Communicates effectively with the team throughout the day.
• Monitors e-mail for customer appointments and communication.
• Trains, supports, and delivers the 5 for 5 process to educate customers about their vehicle's conditions.
• Controls the dispatching and assignment of work orders to technicians.
• Ensures satisfactory maintenance, appearance, and condition of facility and equipment.
• Enforces strict compliance with the service Code of Ethics and all regulations.
• Communicates with other levels of management as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Motor Vehicle and Parts Dealers
• Education Level: Associate degree