Service Manager I

Lone Star National Bank•McAllen, TX

8d•Onsite

About The Position

The Service Manager I (SM) is an enthusiastic, highly motivated self-starter with a strong work ethic who is responsible for ensuring the banking center teller operation objectives are executed. The SM will participate in creating local strategies focused on maximizing exceptional accurate customer service and productivity. The SM leads by example, acts as a coach who motivates and develops their team to achieve their full potential. The ST must possess the ability to make decisions and use independent sound judgement according to teller policies and procedures.

Requirements

High School Diploma or GED
(5) years of teller experience or (3) years of teller experience at Lone Star National Bank
Prior management experience
Has the ability to learn and adapt to new information and technology platforms
Proficient in using personal computers, Microsoft Word, Excel and Outlook
Bilingual in English and Spanish, required
Must be able to work flexible hours as scheduled Monday through Friday, and Saturday rotation (hours will fluctuate as business needs dictate)

Nice To Haves

Bachelor’s degree in business, marketing or related field, preferred
Equivalent leadership role experience may be substituted for management requirement

Responsibilities

Provides a welcoming environment and communicates professionally and effectively with customers and other members of the team
Displays passion for serving others and consistently executes exceptional quality service
Applies strong critical thinking and problem-solving skills to resolve and or identify financial solutions for new and existing customers
Manages all banking center teller operations, including but not limited to related teller audit, compliance, risk, sales, referrals and service
Manages the hiring, daily activities, coaching, evaluating and counseling of reporting staff
Manages the banking center’s cash orders and maintains limits, authorizes payments of checks, conducts teller observations, large item reviews, Reg CC holds reviews, prepares teller schedules, ensures dual controls, conducts surprise cash audits, Savings Bonds redemptions, prepares EOM teller reports, etc.
Performs routine bank paying and receiving teller tasks, including making deposits, withdrawals, transfers, receiving loan payments, cashing checks, verifying endorsements, placing Reg CC holds, cash advances, etc.
Maintain and balance the cash drawer by accounting for cash assigned, received and disbursed
Actively contributes to help meet the banking center’s goals, as well as individual sales and referral goals by cross-selling and referring the bank’s products and services
Participates in job specific training and other various Bank training programs, as necessary
Maintains current knowledge of internal risk controls and loss prevention, including reporting of suspicious or unusual customer activity per Bank policy, and ensures adherence by the respective department personnel
Maintains current knowledge and complies with all federal and state laws and regulations and all established Bank policies and procedures, including internal audit controls related to department operations, and ensures adherence by the respective department personnel
Maintains current knowledge of all rules, regulations, and laws as they apply to BSA/OFAC/USA Patriot Act/CIP/AML, and ensures adherence by the respective department personnel
Performs other related duties as required and assigned