Maintenance - Service Manager I - 500+ Units
About The Position
Are you a dynamic leader passionate about exceptional service and operational excellence? We're looking for a results-driven Service Manager to lead our 502-unit community, ensuring smooth operations and a top-tier living experience for residents. In this role, you'll guide a dedicated team, uphold maintenance standards, and contribute to our ongoing success. What You'll Do: Lead with Purpose: As a hands-on leader, you'll inspire your team to excel in all aspects of service, maintenance, and customer care. You lead by example and cultivate an environment of trust, accountability, and support. Strategic Decision-Making: Think ahead and plan proactively to ensure the smooth operation of the property. Whether it's anticipating maintenance needs, handling repairs, or managing resources, your foresight will ensure we stay ahead of the curve. Exceptional Communication: You'll be the go-to point of contact for residents, your team, and cross-functional departments. Clear, transparent, and effective communication will be key to keeping everything running efficiently and residents satisfied. Organizational & Administrative Expertise: From managing work orders and schedules to overseeing inventory, budgets, and maintaining accurate records, you'll leverage your strong administrative skills to ensure smooth operations, keeping everything well-organized, on track, and aligned with our goals for excellence. Take Pride in Service: You will take pride in the work you do, ensuring that both the maintenance needs of the property and the development of your team are handled with the highest level of professionalism and care.
Requirements
- Proven leadership experience in service or maintenance, preferably in a large residential setting.
- Strong problem-solving abilities and the capacity to make timely, effective decisions.
- Excellent communication skills for leading teams and engaging with residents.
- Exceptional organizational skills, with the ability to prioritize and manage multiple tasks effectively.
- A passion for delivering outstanding customer service and upholding high standards of quality.
- Must have a valid driver's license.
- Must live within a 30-minute commute of the property.
- 5+ years of managerial experience at an apartment community of 500 units or more.
Nice To Haves
- HVAC/EPA/CFC Certification preferred.
Responsibilities
- Lead team in service, maintenance, and customer care.
- Plan proactively to ensure smooth operation of the property.
- Communicate effectively with residents, team, and departments.
- Manage work orders, schedules, inventory, and budgets.
- Maintain accurate records.
- Ensure maintenance needs of property and team development.
Benefits
- Pay Range: $75,000-$85,000/Yr.
- Up to 100% Rent Discount
- Property Staff Shared Renewal Commissions - paid monthly
- $300 Morgan Essentials - paid quarterly
- On-call Appreciation: $15/day for holding the on-call phone
- Employee Referral Payment Program - up to $750
- Education/Tuition Reimbursement
- Medical, Dental, and Vision benefits
- Life/AD&D Insurance
- Long and Short-Term Disability
- 401(k) Retirement Plan with company match
- Generous paid time off, including 10 holidays per year and sick leave
- Employee Assistance Program
- Additional employee discounts available!
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Industry
Real Estate
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
