Service Manager, Hvy

Altorfer • Hannibal, MO

5d • $80,000 - $110,000

About The Position

Experienced, safety minded, team leader to manage the Heavy Equipment Service Department. Managing shop, field, and support personnel. Provide leadership to ensure safe, efficient and productive operations, while maintaining a high level of customer satisfaction. Demonstrate strong customer communication skills as well as the ability to manage and motivate a large, diverse workforce. Assist customers and technicians on repairs and define the scope of work to ensure expectations are met. Assist shop personnel, PSSRs, and customers with quoting, opening, closing and invoicing work orders Oversee technician and supervisory staff productivity and performance including annual reviews, administering disciplinary action as necessary. Promote safety in the workplace and help lead technical and professional development. Perform other duties as assigned.

Requirements

• 2-4 year college degree or 10 years of Caterpillar Heavy Equipment repair experience.
• Basic knowledge of diesel engine, hydraulic, electrical, and undercarriage systems.
• Must have the ability to express ideas and influence others in a positive manner to accomplish long term goals.
• Ability to write professional business communication by email or letter is required.
• Excellent communication skills and customer service skills are needed.
• Ability to work in a fast paced environment
• Must be able to lift 75lbs.
• Computer literate, PC experience with programs such as Microsoft, Excel, Word, and Outlook is required.
• Must have a High School Diploma or equivalent
• Must have a valid driver’s license with clean driving record. This includes no more than 2 minor violations within the past 3 years and no major violations within the past 5 years (Motor Vehicle Report will be performed on final candidate).

Nice To Haves

• Previous supervisory experience helpful.
• Knowledge of Caterpillar Equipment and Technical Training preferred.

Responsibilities

• Manage the Heavy Equipment Service Department.
• Manage shop, field, and support personnel.
• Provide leadership to ensure safe, efficient and productive operations, while maintaining a high level of customer satisfaction.
• Demonstrate strong customer communication skills as well as the ability to manage and motivate a large, diverse workforce.
• Assist customers and technicians on repairs and define the scope of work to ensure expectations are met.
• Assist shop personnel, PSSRs, and customers with quoting, opening, closing and invoicing work orders
• Oversee technician and supervisory staff productivity and performance including annual reviews, administering disciplinary action as necessary.
• Promote safety in the workplace and help lead technical and professional development.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 251-500 employees