Service Manager, Digital Automation and Control

ABB•West Sacramento, CA

8d•Hybrid

About The Position

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world. In this role, you will lead the Digital Automation and Controls (DAC) team located in Sacramento, California. You will be responsible for P&L results with full accountability of running the day-to- day operations, integrate and develop processes that meet business needs across the organization, manage complex issues within functional areas of expertise, be involved in long-term planning, and contribute to the overall business strategy. This is a hybrid position based in our Sacramento, CA office. This role is contributing to the Electrification Service Business Area, Americas Region, specifically US. ABB's Service Division partners with our customers to improve the availability, reliability, predictability and sustainability of electrical products and installations. The Division’s extensive service portfolio offers product care, modernization, and advisory services to improve performance, extend equipment lifetime and deliver new levels of operational and sustainable efficiency. We help customers keep resources in use for as long as possible, extracting the maximum value from them, and then recovering and regenerating products and materials at the end of their useful life. We want you to bring your full self to work—your ideas, your energy, your ambition. You’ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

Requirements

Bachelors Degree in Electrical Engineering, STEM, Business, or similar
Ability to demonstrate your 10+ years of experience in senior-level operations role in electrical engineering, safety, or electrical distribution environment
You have 10+ years of experience managing or supervising operations team
You are qualified in managing P&L for multiple lines of business
Ability to travel up to 20% of the time

Responsibilities

Lead the Digital Automation Controls operations team across manufacturing, assembly, project management, and field service to deliver consistent, end‑to-end service performance.
Partner with the DAC COE engineering team to shape and execute the services growth strategy while driving continuous improvement and operational excellence.
Build and maintain strong long‑term customer relationships, ensuring service excellence, consistent delivery standards, and improved satisfaction (including NPS).
Own performance management and organizational leadership, including P&L targets, productivity, investment planning, sales alignment, and development of a high‑performing team.

Benefits

Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
Choice between two dental plan options: Core and Core Plus
Vision benefit
Company paid life insurance (2X base pay)
Company paid AD&D (1X base pay)
Voluntary life and AD&D – 100% employee paid up to maximums
Short Term Disability – up to 26 weeks – Company paid
Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
Parental Leave – up to 6 weeks
Employee Assistance Program
Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
Employee discount program
401k Savings Plan with Company Contributions
Employee Stock Acquisition Plan (ESAP)
ABB provides 11 paid holidays.
Salaried exempt positions are provided vacation under a permissive time away policy.