SERVICE MANAGER - Construction Equipment (44837)

ARNOLD MACHINERY COMPANY • Salt Lake City, UT

4d

About The Position

Arnold Machinery is seeking a Service Manager to lead our service department. This role is responsible for overseeing the repair and setup of customer machines and internal equipment while managing department staff, financial performance, and customer satisfaction. The Service Manager will ensure smooth daily operations, effective technician supervision, and prompt resolution of customer issues.

Requirements

• Minimum of 2 years of higher education.
• 3–5 years of relevant experience in marketing, customer service, machine setup/repairs, and/or management.
• Clean, current driver’s license.
• Excellent communication (written and verbal) and interpersonal skills.
• Proficient in Microsoft Office and related business software.
• Strong leadership, coaching, and performance management skills.
• Ability to multitask and prioritize in a fast-paced, customer-focused environment.
• Solid understanding of service repair processes, inventory, and financial management.

Nice To Haves

• Business development and quoting experience preferred.

Responsibilities

• Oversee daily operations of the service department, including technician and service admin supervision, training, and scheduling (including after-hours assignments).
• Ensure accurate and timely invoicing; review and approve service orders.
• Address and resolve customer complaints with a strong emphasis on service excellence.
• Support business development by acquiring new service opportunities and providing repair estimates.
• Manage department financials, including budgets, gross margin targets, and expense control.
• Promote and enforce safety procedures; work to reduce workers' compensation claims.
• Maintain and supervise service truck fleet operations and inventory.
• Handle warranty claims and resolve manufacturer-related issues.

Benefits

• Paid sick leave, vacation, and holidays.
• 100% company-paid medical premiums for associates and their families.
• Optional dental and vision insurance plans.
• 401(k) with company match.
• Quarterly and annual bonus programs.
• $2,000 sign-on bonus.
• Company stock awarded after 5 years, with additional stock for 10-, 15-, and 20-year anniversaries.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED