Service Manager (BAS Controls)

ControlsJobs•Waco, TX

15d•$100,000 - $165,000

About The Position

A respected Data Center and Building Automation contractor is seeking an experienced Service Manager (BAS Controls) in Waco, TX.This position leads the BAS service team and ensures mission-critical and commercial clients receive responsive, high-quality support.The role offers competitive compensation, strong benefits, and excellent long-term advancement potential.

Requirements

Background managing BAS or HVAC service operations.
Technical expertise in BAS programming, troubleshooting, and integration.
Demonstrated leadership experience guiding and developing field teams.
Strong communication skills and the ability to maintain positive client relationships.

Nice To Haves

Experience supporting mission-critical facilities or data centers is beneficial.

Responsibilities

Direct day-to-day operations of the BAS field service department.
Work closely with clients and project managers to resolve service issues quickly and effectively.
Assign and schedule technicians to optimize productivity and support workload demands.
Monitor service calls, maintain dispatch documentation, and oversee reporting accuracy.
Serve as the primary escalation point for complex or high-priority service concerns.
Recruit, mentor, and develop BAS field technicians to support department growth.
Improve service workflows by implementing and maintaining standard operating procedures.
Assist with BAS startup, testing, commissioning, and troubleshooting activities.
Diagnose issues at the controller, network, and device levels.
Update BAS programming and modify wire sheet logic as required.
Document commissioning activities and verify correct sequence operation.
Provide training to building owners and end users on BAS operation and system best practices.