Service Manager at Mazda at the Avenues

Toyota Motor • Jacksonville, FL

119d

About The Position

At Mazda at the Avenues, we are part of the fast-growing Morgan Auto Group, a Florida leader in automotive retail. We are looking to add a qualified Service Manager to our team. We offer our associates a team environment, great benefits and ongoing training and support. If you are in alignment with our values of integrity, transparency, professionalism and teamwork - now might be the time for you to accelerate your career as part of the best company in automotive retail. Manage the Service Department to ensure that customer's needs are met, vehicles are fixed right the first time; increase focus on business growth, profitability, and employee satisfaction. Oversee all activities of the Service Department including monitoring department finances, customer service, monitoring inventory, merchandising, and repairs.

Requirements

• Previous experience as a service manager is preferred.
• Extensive technical background with management training.
• Require strong communication skills to deal with customers, employees and vendors.
• Required to maintain the profitability of their departments while controlling expenses and maintaining customer satisfaction.
• Required to not only understand and keep abreast of the federal, state, and local regulations that affect their operations, but must also comply with these regulations including hazardous waste disposal, OSHA Right-to-Know and provide necessary training on these regulations and ethical practices.
• Professional certification from the National Institute for Automotive Service Excellence (ASE) is preferred.

Responsibilities

• Maintain warranty claim processing procedures that permit prompt settlement and the simplification of tracking payments.
• Ensure high quality service and repairs are provided to every customer and the customer receives prompt response or status of repairs; maintain a clean, professional environment.
• Depart from traditional ways of doing things as appropriate to ensure maximum customer satisfaction and loyalty.
• Deliver the right car in perfect condition every time.
• Monitor the flow of work in the Service Department and intervene as needed to ensure work is accomplished.
• Work with all dealership personnel to ensure customer satisfaction.
• Eliminate surprises for customers by reviewing work and charges.
• Build a winning team by recruiting, hiring, training, coaching, evaluating, motivating, and rewarding Service Department employees.
• Develop pay plans that keep personnel focused on customer satisfaction, retail sales, and team goals.
• Direct and schedule the activities of all Service Department employees.
• Develop job descriptions and performance-based pay plans for all Service Department employees.
• Monitor and evaluate employee performance within the Service Department daily, providing on-going feedback, disciplinary actions, training, and career guidance as necessary.
• Ensure employees attend training programs to gain required skills and/or certifications.
• Delegate work as requested to ensure customer satisfaction while developing employee skills.
• Monitor repair order trends (number of repair orders completed, shop productivity and efficiency, dollar sales per repair order, and dollar sales per Service Advisor, etc.).
• Ensure a positive working environment for employees.
• Develop a team within the Service Department and across other departments.
• Follow all dealership policies.
• Establish and maintain positive management/employee working relationship.
• Read and comprehend simple instructions, short correspondence, and memos.
• Effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Write routine reports and correspondence.
• Speak effectively before groups of customers or employees of organization.
• Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Compute rate, ratio, and percent and to draw and interpret bar graphs.
• Calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Apply concepts of basic algebra and geometry.
• Apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Solve problems involving a few concrete variables in standardized situations.
• Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Other duties as assigned by management.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• 401(k) with company match
• Professional work environment, with job training and advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Transportation Equipment Manufacturing