Service Manager - Ag Equipment

KSI•Farley, IA

2d•Onsite

About The Position

CJ Beeps Equipment is Eastern Iowa’s new short line equipment dealer and growing used equipment dealership, providing parts and service to farmers across the Tri-State area. Deeply rooted in the local community, CJ Beeps is committed to dependable equipment, honest service, and long-term customer relationships. We are partnering with CJ beeps Equipment in their search for a committed, self-motivated Service Manager to lead and grow their service department at their Farley, Iowa location. This role blends hands-on service management, customer relationship development, and team leadership. The Service Manager plays a key role in driving customer satisfaction, operational efficiency, and service department profitability by working closely with both customers and technicians. As a leader of the shop team, you will use strong interpersonal skills to manage the service department operations, including customer service interactions, reporting, and work orders. You will deliver a high level of customer service with a sales-minded approach while building lasting customer relationships. CJ Beeps is continuously striving to improve so they can better support customers and their team.

Requirements

High School Diploma or equivalent required; technical degree or certification preferred
3+ years of experience in agricultural equipment or related service environment preferred (but not required)
Prior leadership or supervisory experience strongly preferred
Strong interpersonal and communication skills with the ability to work effectively with customers and technicians
Ability to understand technical information or customer-described issues and translate them into clear diagnoses, solutions, or next steps
Ability to lift 50+ lbs as needed
Willingness to work extended hours during peak or seasonal periods
Availability for rotating Saturdays in coordination with the parts department

Responsibilities

Oversee all day-to-day service department activities, including monitoring shop workflow and interacting with technicians to stay informed on equipment repair status
Schedule and assign work to technicians based on skill level, experience, and workload
Ensure work orders are properly opened, updated, and closed accurately and on time
Monitor turnaround times and implement process improvements to increase efficiency and reduce customer downtime
Monitor service department profitability, labor efficiency, and performance metrics
Submit all service warranty and Product Improvement Program (PIP) claims within required timelines to maximize credit
Ensure accurate timekeeping, labor reporting, and billing
Serve as a primary point of contact for service customers, delivering timely, professional communication
Work closely with the parts department to ensure parts availability and minimize service delays
Resolve customer complaints or disputes in a professional and timely manner
Build long-term customer relationships with a service-driven, sales-minded approach
Coordinate with the marketing team to support service department growth initiatives
Lead, coach, and support service department team members with a focus on collaboration and accountability
Partner with the General Manager to conduct technician performance reviews
Foster a positive, team-focused work environment aligned with CJ Beeps’ values