Service Manager (50944)

BH Management • Naperville, IL

208d • $35 - $39

About The Position

We are committed to creating value. We acquire, improve, and manage apartment communities, and our success in this endeavor is evidenced by our growth from a start-up firm in 1993 to one of the largest multi-family management companies in the nation. BH understands that great customer service is what keeps residents satisfied and that great service comes from engaged, happy, and well-trained team members. In 2018 and 2017, BH was ranked as one of FORTUNE magazine and Great Place to Work's 'Best Workplaces for Women.' BH was also ranked in 2018 and 2020 as one of the 'Best Workplaces for Millennials.' In addition, in 2019, BH was named to the 100 'Best Workplaces for Diversity.' We continue to recognize that we are only as strong as each individual employee, and we value our employees by providing a strong benefit package.

Requirements

• Minimum of five or more years of progressive maintenance and safety experience.
• Advanced computer skills and industry specific technology to coordinate and help respond to resident/management requests for the property.
• Regularly performs manual, task-oriented work independently and prioritize tasks.
• High School diploma - preferred.
• Required Certifications: EPA Core, Type I-Appliances, Type II-HAVC, Certified Pool Operator.
• Required to provide own (industry specific) hand tools.

Responsibilities

• Coordinates the work of employees who repair and maintain buildings/facilities.
• Prepares work schedules, assigns work, and oversees the work product.
• May be involved in new construction or modification of existing properties.
• Responsible for maintaining adequate inventory of supplies for repairs and monthly maintenance budget monitoring.
• Exhibits strong commitment to the service needs of the internal and external customer.
• Represents the company in a professional and courteous manner.
• Completes maintenance employee schedules and communicates assignments to maintenance staff.
• Participates in the site staffing needs with the Community Manager.
• Assesses training needs of employees, provides input for needed training programs, coordinates and schedules appropriate training.
• Responsible for safety and skill training for all maintenance employees.
• Conducts daily property and grounds inspection to look for needed maintenance and liability hazards.
• Ensures all repairs/replacements are assigned and completed within company standards.
• Monitors resident satisfaction and ensures follow up on the results by property maintenance staff.
• Understands and complies with OSHA and all other safety requirements.
• Employs knowledge of mechanical methods, practices, and tools in the inspection and repair of faults in a range of mechanical equipment/components.
• Assists in ensuring that established preventive maintenance programs are implemented, followed and documented.
• Responsible for the maintenance and security of all property-issued tools.
• Shares on-call responsibilities with the maintenance team.
• Responds to resident requests per company standards.

Benefits

• 3 Weeks of Paid Time Off
• Medical/ Dental/ Vision
• 401(k) + company match
• Birthday Paid Day Off
• BH Gives Back (Paid Volunteer Time Off)
• 12 Paid Holidays
• BH Paid Leave
• Sabbatical
• Education Reimbursement
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Real Estate
• Education Level: High school or GED