Service Management Technologist / AV Technician

TEKsystems•Madison, WI

2d•$17 - $23•Onsite

About The Position

Title: Conference Room (AV) Technicians – 3 total The job: The client needs to add a technician to their team that will be working through issues within their conference rooms. Primarily troubleshooting connectivity issues with Zoom and Teams. Tickets will come through ServiceNow, and they will often be asked to go to the conference room in question to work directly with the end users. These users can be Executives, directors, managers, workers, to guests. Support 300+ conference rooms across the US • Focus on support at NHQ, Madison WI • Run reporting • Response to tickets on issues, ServiceNow que • Troubleshoot issues w/in conference rooms • Self-starter, team player, work well with people, great communication, willingness to learn technology • Know Teams and Zoom • Able to lift 75 lbs • Proper use of ladders etc. • Cable management techniques • Work on feet for a number of hours and able to walk among the 4 building at NHQ • Full time NHQ with some travel to Spark building (near capital) • 100% On-site position • Core business hours 7:00AM - 3:30PM CST, but with the option to flex to cover until 5pm CST on certain days. • More than likely an ongoing need and may convert but don’t know at this point • Conductivity issues, monitoring • Nice if they know ServiceNow but don’t required • Interview process: More than likely one and done, virtual interviews This position will be responsible for maintaining 330+ conference rooms located at various offices throughout the United States. The primary locations where support will be done on-site Monday through Friday are Madison, WI area offices (NHQ, Spark, Investments and Hangar). Phone support will be provided to other techs at other locations. The position requires physical work consisting of lifting TVs (up to 75 lbs) and other audio-visual equipment. Squatting, crouching and crawling under tables and other furniture is a regular occurrence. Cable management is expected to leave conference rooms in good working order after an installation, upgrade or repair.

Requirements

ms teams
zoom
Cabling
Install
Audio
Audiovisual
Self-starter
team player
work well with people
great communication
willingness to learn technology
Able to lift 75 lbs
Proper use of ladders etc.
Cable management techniques
Work on feet for a number of hours and able to walk among the 4 building at NHQ

Nice To Haves

Know ServiceNow

Responsibilities

Respond to specific room alerts and outages from Microsoft Teams and Zoom admin systems. This includes contacting techs in other locations to make sure outages are being addressed.
Triage the “AFI – INF MediaTech” assignment group in Service Now (SNOW) for tickets related to conference room issues. Self-assign those related to conference room or reroute to other SNOW assignment groups at other office locations
Test out large conference rooms that have meetings planned in them for that day or the next day. Info available in Teams group > Schedule > Onsite meeting.excel (or email notifications from reception)
Sweep all remaining conference rooms to find outages that did not alert in TAC, Pro Portal or Zoom Admin
Provide meeting support for large events wherever possible.
When not working active issues, refer to tasks in Planner tool for additional work assignments. These tasks generally are ones worked on when high priority work is complete.
Update firmware and software based on guidance from CCT leads. Check rooms that have been updated (based on reliability of MS and ha