Service Management Specialist (Major Incident Coordinator)
Geotab•Atlanta, GA
229d
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About The Position
The Service Management Specialist is responsible for ensuring the smooth execution and continuous improvement of IT services within the organization. This involves managing Major Incidents, Problems, Changes, and Transitions, as well as delivering comprehensive Service Reporting. The role requires close collaboration with IT Delivery Teams, PMO, and DevOps to ensure 'Run' services consistently meet their Service Level Objectives (SLOs) and business needs. Strong communication, teamwork, and coordination skills are essential for success in this role.
