Join Ivy Rehab ’s dedicated team where you’re not just an employee, but a valued teammate! Together, we provide world-class care in physical therapy, occupational therapy, speech therapy, and applied behavior analysis (ABA) services. Our culture promotes authenticity, inclusion, growth, community, and a passion for exceptional care for every patient. The IT Service Management Lead is responsible for deve loping, implementing, and maintaining Ivy’s IT Service management framework to ensure effective and efficient service delivery to all our 6 000+ teammates . This position includes responsib ility for the day-to-day helpdesk function with our MSP (Managed Service provider), ensuring that submitted tickets are efficiently and accurately managed, prioritized, supported and completed , all the while focusing on ensuring that exceptional customer service is provided to our end users. This position will manage all Tier 2/3 level help desk requests, providing guidance and support for both Ivy and MSP team members .