Service Management Lead - Incident, Problem, Change Management - Warren, NJ
Capgemini•Warren, NJ
457d
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About The Position
The Service Management Lead - Incident, Problem, Change Management role at Capgemini involves overseeing and implementing ITIL processes to enhance service management within the organization. This position requires a strong focus on process orientation, with responsibilities that include consultancy work, service audits, and the development of service strategies. The lead will work both independently and as part of a team, ensuring that ITIL-aligned processes are effectively designed, developed, and implemented to meet client needs and improve service delivery.
