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The Service Management Architect at Intermountain Health is responsible for leading the design and implementation of ServiceNow solutions, focusing on IT Service Management (ITSM), HR Service Delivery (HRSD), and Strategic Portfolio Management (SPM). This role requires significant expertise in ServiceNow, particularly in architecting scalable solutions and integrating various systems. The architect will also mentor junior staff and ensure that production systems meet user needs through effective coding, testing, and documentation.