Service Maintenance Technician II

The Community Builders • Provincetown, MA

105d

About The Position

Under the direction of the Service Maintenance Manager, the Service Technician II is responsible for promptly responding to all service requests, apartment turnover preparation, and the preservation and maintenance of the property. This role will have a strong degree of building trades skills and work independently to handle a variety of apartment interior, exterior, and site grounds. The Service Technician II is vital to the successful maintenance of the property through excellent customer service, focus, and a positive and productive relationship with other team members.

Requirements

• Ability to read, write, understand, and communicate in English; bilingual skills a plus
• Basic skills with computer and handheld devices
• Knowledge of Federal Fair Housing Laws & Guidelines a plus
• Knowledge of all hand and power tools, cleaning supplies, and Personal Protection Equipment (PPE)
• Valid Driver's License and reliable transportation
• Strong attention to detail, organizational time management, and problem-solving skills
• Superior customer service skills, including the ability to manage difficult customers and/or situations

Nice To Haves

• REACHQS experience preferred
• Industry trade certifications (e.g. NAHMS, CAMT, OSHA, HVAC, etc.) preferred

Responsibilities

• Diagnose and perform repairs for appliances, carpentry, hardware, accessories, masonry, painting, as well as basic electrical, plumbing, and HVAC
• Respond and complete to all service requests and on-call emergencies in a timely and professional manner as directed by the Community Manager or Service Manager
• Complete or monitor vendor preventive maintenance task completion for building systems, equipment, and components
• Prepare and perform repairs to vacant apartments to be ready for new resident move-ins
• Maintain grounds and common spaces through cleaning, trash management, landscaping, and snow removal
• Prepare and make repairs for REACHQS inspections and audits
• Maintain Maintenance shop and inventory to company standards and work with a safety mindset, including wearing appropriate PPE
• Assist Maintenance Supervisor with providing technical guidance to Maintenance Tech I

Benefits

• Medical, dental, and vision insurance
• 12 Paid Holidays & tenure-based PTO accruals
• Employer contributions to Health Savings Accounts
• Company-paid Life & Disability Insurance
• 403(b) retirement plan with company match
• Tax advantage accounts (commuter, parking, medical & dependent care FSA)
• Hospital & Critical Illness Insurance
• Confidential 247 Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Construction of Buildings
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees