Service Maintenance Technician II

The Community Builders • Washington, MN

110d

About The Position

Under the direction of the Service Maintenance Manager, the Service Technician III is responsible for promptly responding to all service requests, apartment turnover preparation, and the preservation and maintenance of the property. This Lead Tech role requires a high degree of skill across multiple building trades and the ability to work independently to handle a variety of tasks related to apartment interiors, exteriors, and site grounds. The Service Technician III plays a vital role in the successful maintenance of the property through excellent customer service and a positive productive relationship with other team members.

Requirements

• High School diploma or equivalent required
• Trade school or minimum of 5 years of progressive responsibility in property management or hospitality with experience in diagnostics and troubleshooting
• Minimum of 5 years of advanced hands-on repair experience in three or more building trades
• Valid Driver's License and reliable transportation
• Great customer service and communication skills, including the ability to manage difficult situations professionally
• Ability to work independently and stay organized while handling multiple tasks
• Ability to read, write, understand, and communicate in English; bilingual skills a plus
• Basic computer skills and ability to use handheld devices
• Knowledge of Federal Fair Housing Laws & Guidelines a plus
• Proficiency with hand and power tools, cleaning supplies, and PPE
• Strong attention to detail, organizational time management, and problem-solving skills

Nice To Haves

• REACHQS experience preferred
• Industry trade certifications (e.g., NAHMS, CAMT, OSHA, HVAC, etc.) preferred
• Degrees (e.g., associate's or bachelor's degree) preferred

Responsibilities

• Diagnose and perform repairs for appliances, carpentry, hardware, accessories, masonry, painting, plaster, basic electrical, plumbing, and HVAC systems
• Repair and treat items such as bathroom and kitchen fixtures, doors, cabinets, walls, and building exteriors
• Respond to and complete all service requests and on-call emergencies in a timely and professional manner as directed by the Community Manager or Service Manager
• Prepare and perform repairs to vacant apartments to be ready for new resident move-ins and inspections
• Have a strong working knowledge of HVAC systems, including the ability to maintain, repair, and assist with system replacements
• Complete or monitor vendor preventive maintenance task completion for building systems, equipment, and components
• Assist with implementation of the preventative maintenance program
• Maintain grounds and common spaces through cleaning, trash management, snow removal, sweeping, and light landscaping
• Maintain Maintenance shop and inventory to company standards and work with a safety mindset, including wearing appropriate PPE
• Prepare and make repairs for HQS inspections and audits
• Assist Maintenance Supervisor with technical guidance to Maintenance Tech I and II and with contractor/vendor management
• Coordinate special projects as directed
• Available for shared 24-hour emergency maintenance rotation, weekend work, and emergency service call duties
• Other duties as assigned

Benefits

• Medical, dental, and vision insurance
• 12 Paid Holidays & tenure-based PTO accruals
• Employer contributions to Health Savings Accounts
• Company-paid Life & Disability Insurance
• 403(b) retirement plan with company match
• Tax-advantaged accounts (e.g., commuter parking, medical & dependent care FSA)
• Hospital & Critical Illness Insurance
• Confidential 24/7 Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Construction of Buildings
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees