Service Maintenance Manager

The Community Builders•Boston, MA

28d•$32 - $35

About The Position

Join a growing organization that is strengthening neighborhoods across the nation The Community Builders Inc TCB is one of Americas leading nonprofit real estate developers and owners Our mission is to build and sustain strong communities where all people can thrive Position Description Under the direction of the Community Manager the Service Maintenance Manager SMM is responsible for all the physical operations of the community particularly the preservation and maintenance of the asset preparation of market ready homes and providing ongoing service to the residents The SMM is a working maintenance manager position requiring to lead the maintenance team members and perform hands on work duties A primary role of the SMM is to deliver leadership mentoring and direction to enhance the skills of employees and foster a collaborative and positive work environment in accordance with TCB policies and provide a quality living environment for all residents

Requirements

High School diploma or equivalent required
5 years of multi family type operational management experience preferably with a comparable role in multi family experience
Experience in training budget development and managing expenses; bid and managing vendors service and general building contractors are essential skills
One or more industry Trade certificationsDegrees NAHMS CAMT OSHA HVAC ETC required
Willingness to get any required certifications within 6 months of hiring to meet any specific sitearea needs
Knowledge of all hand and power tools cleaning supplies and protective equipment
Leadership skills and understanding of effective management of personal development and career paths for all employees desired
Strong Microsoft Word Excel Outlook and Yardi or other industry software experience required
Excellent verbal and written communication skills required
Excellent Customer Service skills required

Nice To Haves

Knowledge of Federal Fair Housing Laws & Guidelines a plus
Bilingual a plus

Responsibilities

Provide direction guidance and supervision to all maintenance team members and vendorscontractors at the community
Manage and participate in the completion of routine and preventive maintenance work orders and unit turns in a timely manner including scheduling vendor contracted services
Review completed work orders and unit turn for quality of work and repair trends to address
Provide training to maintenance team to ensure proper performance of their functions and consistency with company policies procedures and safety standards
Oversee cleaning painting interiorexterior decorating and maintenance landscaping snow removal replacement of light plumbing electrical work roof repairs appliance evaluation and other repairs
Manage preparation and make repairs for REACHQS inspections and audits
Participate in financial review with Community Manager on maintenance utility and capital related expenditures to meet budgeted goals and enhance knowledge of operations
Complete budgeted capital improvements and manage vendors service contracts HVAC Pest Snow Landscaping etc by developing scope of work managing the competitive bid process and monitoring completion of capital projects and vendor services
Manage maintenance shop and inventory to company standards and lead with a safety mindset including wearing appropriate PPE
Available for weekend work on call rotation and emergency service call duties