Service Loyalty Coordinator - AutoNation Ford Tustin

AutoNation • Tustin, CA

1d • $20

About The Position

The Service Loyalty Coordinator makes outbound service calls, establishes relationships with the customers and schedules appointments for the Service Department.

Requirements

• High School Diploma or Equivalent
• One year certificate from college or technical school, or three to six months related experience and/or training, or or equivalent combination of education and experience
• Ability to read, write, add, subtract, divide and comprehend written instructions and information
• 6-12 months previous work experience (preferred)
• Demonstrated customer service skills
• Demonstrated communication and interpersonal skills
• Previous industry experience (preferred)

Nice To Haves

• 6-12 months previous work experience (preferred)
• Previous industry experience (preferred)

Responsibilities

• Makes outbound service calls
• Establishes relationships with the customers
• Schedules appointments for the Service Department
• Asks the customer qualifying questions to uncover needs and directs calls appropriately
• Ensures that service consultants receive messages promptly
• Makes service appointments if service consultants are unavailable, route appointment information to the appropriate service consultant
• Provides reporting to dealership management
• Collects retail charges from the customer in cash, check or authorized charge account
• Provides customers with the proper change and/or receipt
• Properly processes and documents charge purchases according to the policies established by the Controller
• Closes all internal repair orders promptly and route to Billing Clerk for processing
• Files accounting copies of repair orders and parts tickets, file hard copies of repair orders in customer service files

Benefits

• Competitive compensation and 401k matching
• Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
• Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers
• Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees