Service Locating Agent

Assurant

1d • $17 - $28

About The Position

This job is responsible for manually locating service providers when our automated process fails to locate a customer. The agent will use multiple tools to search our network of service providers to complete the job. Work Schedule: Monday-Friday 11:00 AM - 8:00 PM EST or 11:30 AM - 8:30 PM EST

Requirements

• High School Diploma or GED
• Excellent Customer Service skills
• Excellent verbal and written communication skills
• Strong ability to multitask
• Strong analytical and organizational skills
• Basic problem-solving skills
• Experience with Microsoft based programs and computer products

Nice To Haves

• College Degree or Technical Training Certification
• Experience in customer service function or call center experience.
• Experience with conflict resolution
• Prior retail or extended warranty experience
• Experience in one or more of the Service Industries, to include: major appliances, consumer electronics, HVAC, lawn & garden, plumbing, electrical, fitness or large tools
• Strong problem solving skills, with an attention to detail

Responsibilities

• Read and comprehend notes.
• Document clear notes of actions
• Identify specific patterns of behavior and report to management
• Ownership and responsibility for incidents in the locating panel
• Actively participates in team meetings and best practice sharing.
• Trains new team members with systems as required
• Navigates a computer based system with multiple screens and programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED