Service LoadBuilder

Irving Oil • Concord, NH

17h • Onsite

About The Position

As a Service Loadbuilder, you will be responsible for building cost-effective loads for trucks, reviewing technician completions, and determining customer service levels. The role involves analyzing key operating indicators, forecasting demands, and managing required resources. Your primary goal is to optimize assets, resources, and product utilization by applying strong time management and problem-solving skills, all while adhering to established policies and procedures. Success in this role is measured by daily performance in executing work orders and meeting both internal and external customer expectations.

Requirements

• Attention to detail, time management and strategic planning skills
• Open to coaching and feedback and takes timely action
• Critical thinking, problem solving and strong analytical skills
• Excellent communication & relationship building skills
• Keen adaptability sense and openness to change
• Strong computer literacy
• Results-driven
• Post-secondary education and/or equivalent experience in a customer service environment required
• 3-5 years related experience in analytics and/or scheduling
• Customer Service
• Diploma/High School Equivalent

Nice To Haves

• Experience in the oil & gas industry considered an asset

Responsibilities

• Build safe, effective & efficient schedules daily, by applying learned knowledge of policies and procedures
• Analyze prior days’ loads for opportunities and make future adjustments as necessary
• Utilize technology to effectively gather and respond to requests for information for managers, technicians, and customers
• Take ownership and accountability in overseeing assigned geography
• Make difficult and time sensitive decisions to balance business objectives with customer needs
• Effectively forecast seasonal demands for products and resources
• Produce outcomes that demonstrate an understanding of financial impacts
• Participate in team project work as required throughout the year
• Effectively bring forward and implement recommendations to increase performance for continuous process improvement

Benefits

• Work Environment – Be a part of an onsite collaborative environment that cultivates individual growth
• Competitive Compensation – Including an annual bonus plan, and 401k company matched up to 4%
• Flexible Benefits Plan – In effect on the first day of the month following the date of hire and offers three levels of coverage to select from to meet your unique, personal needs
• Paid Vacation – Plus an annual option to purchase additional vacation, too
• Wellness Support – With 24/7 access to our Employee & Family Assistance Program
• Opportunity to give back to some amazing causes in our community - Choose when and where to make an impact with a paid volunteer day, company volunteer opportunities, and a donation matching program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees