Service Line Lead Advisor - MD Live - Hybrid

The Cigna Group • Sunrise, FL

7d • Hybrid

About The Position

Service Line Leaders are accountable for the performance, growth, and operational health of assigned service lines. In this role, you’ll translate strategy into action—driving improvements, leading Quarterly Business Reviews (QBRs), and standardizing best practices to deliver safe, efficient, high‑quality care and a seamless patient experience. You’ll bring teams together across the organization to prioritize and execute the initiatives that make the biggest impact across MDLIVE.

Requirements

• Bachelor’s degree required; master’s degree preferred
• 6+ years of experience in consulting, product management, software implementation, clinical operations, or clinical strategy
• 4+ years working with or supporting healthcare providers
• Proven success leading complex, matrixed initiatives
• Strong experience building and presenting business cases to senior leaders
• Deep understanding of provider and payer performance metrics across quality, risk, access, and revenue operations
• Familiarity with accreditation frameworks (e.g., NCQA) and clinical policy operations
• Experience with Tableau, Excel, Smartsheet, JIRA, and PowerPoint; basic SQL a plus
• Willingness to travel approximately 10%
• If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

Nice To Haves

• Action‑oriented, adaptable, and comfortable leading change
• Strong systems thinker who can standardize and scale best practices
• Data‑driven storyteller with excellent communication and facilitation skills
• High ownership mindset with a focus on accountability and results
• Empathy for patients and providers with a strong safety and quality orientation
• Familiarity with one or more Electronic Medical Record (EMR) systems

Responsibilities

• Own day‑to‑day operations for your service line(s), balancing financial outcomes, quality, and patient/provider experience
• Establish and run the operating cadence with dashboards, huddles, and weekly/quarterly reviews
• Lead QBRs to align partners on performance, opportunities, and action plans
• Partner with Analytics to define metrics, set targets, explain performance drivers, and turn insights into operational improvements
• Represent your service line in enterprise initiatives and align with Evernorth and Care Delivery roadmaps
• Reduce friction across the digital care journey, including eligibility, scheduling, payments, referrals, labs, and imaging
• Collaborate with Network Ops to manage capacity, licensure coverage, and access goals
• Partner with Medical Leadership, Nursing, Risk & Quality, and Analytics to drive provider performance and compliance
• Monitor safety, quality, and performance indicators, leading remediation when needed
• Support accreditation readiness and quality initiatives
• Serve as the subject matter expert for your service line’s business continuity plan
• Standardize workflows by authoring and maintaining clear operational and process standards that define “the MDLIVE way”

Benefits

• At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health.
• Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs.
• We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays.
• For more details on our employee benefits programs, click here.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level