Service Line Business Manager-Cardiac Service Line

Trinity Health

124d • $43 - $56

About The Position

Implement, support, and maintain the mission of St. Joseph’s Health and Trinity Health, to serve together in the spirit of the Gospel as a compassionate and transforming health presence within our communities. This position will serve as the primary operational support for the business needs of key service lines and accountable for sustained financial success and growth of those services.

Requirements

• B.S. or B.A. Degree in Accounting, Finance or Business or related field, Master’s degree preferred.
• Progressive work history with 3-5 healthcare management or business management experience.
• Prior experience working in a hospital and or private multi-practice patient accounting setting.
• Strong business acumen, particularly in a healthcare setting.
• Proven organization and project management skills.
• Excellent presentation skills and group facilitation skills.
• Strong knowledge in Lean concepts, including Gemba and A3 development.
• Strong analytical skills and proven critical thinking and problem solving abilities; including resolving complex problems requiring innovative solutions.
• Experience with financial modeling and healthcare financial metrics is preferred.
• Demonstrates ability to be a strategic leader and facilitate change.
• Proficient in Microsoft Office with mastery of Microsoft Excel and experienced with analytical reporting platforms.
• The ability to work with all levels of the organization, meet deadlines and work under pressure and in sensitive or confidential situations.
• Maintain high degree of discretion when dealing with confidential information.

Responsibilities

• Administration of Service Line Financials
• Provides underlying budget assumptions and forecasts for volumes and expenses, coordinating with Service Line Leadership and Financial Services for budgeting and forecasting needs.
• Monitor financial performance for the service, tracking variances and opportunities.
• Reporting out to Service Line Leadership in monthly meetings.
• Coach area management on operational efficiencies and best practices for expense and revenue controls, building financial acumen and stewardship throughout the service line.
• Work with Administration & Service Line Leadership to set financial service line expense and revenue targets and tracking of progress.
• Identify improvement opportunities using data and benchmarking.
• Interpret, make recommendations and apply these findings to develop improvement initiatives.
• Serve as the liaison to Business Analysis Unit for continued improvement of the cost and revenue models.
• Routinely provide status updates on initiatives and standard metrics to the Service Line team, System Office leadership and accountable executives.
• Lead Service Line improvement initiatives, including scheduling, A3 project planning and action item tracking.
• Drive team to consensus and documentation of follow-up items.
• Assist Service Line in creation of long and short-term strategic plans.
• Develop financial models and business plans for future business offering, improvement impact and capital requests.
• Monitor market activity and identify areas of concern or opportunity.
• Collaborate with Service Line team and Marcom for PR and advertisement planning.
• Communicate the Service Line value proposition and be a champion for its brand.
• Utilization of analytics & self-serve tools provided by the Service Line and BI Teams to drive operational change.
• Define and monitor key performance indicators for financial & operational efficiencies and quality improvement.
• Provide consultative support to the Service Line regarding data and analyses.
• Coordinate with Business Analysis Unit Functional teams for collaborative projects.
• Serve as the primary Service Line Contact for the BAU Service Line Analysts – setting priorities, defining needs and reviewing output.
• Provide feedback of analytic and reporting functions to BAU leadership for annual reviews and continued improvement.
• Understand and adhere to all departmental policies and procedures.
• Responsible for completing and maintaining all required training relative to job function.
• Maintain a professional and positive attitude and demonstrate supportive and understanding behavior when in contact with patients, providers, employees, and patients.
• Abide by the policies and procedures set forth in the St. Joseph’s Health employee handbook.
• Perform other duties and responsibilities as required or requested.

Benefits

• Equal Opportunity Employer
• Compassionate, person-centered care
• Community benefit programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees