Future Long Island Service Lead Opportunities

Burberry Group•Garden City, NY

10d•$27 - $28

About The Position

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today. We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities. PURPOSE Driving sales targets through supervising key activities in line with our Burberry behaviors and service expectations. Supporting store management to ensure great customer experiences through on the spot coaching, driving sales performance, opening/closing and POS processes.

Requirements

Ability to demonstrate excellent leadership, results driven and flexible to change
Proven ability to drive and maintain exceptional customer service standards.
Strong clienteling skills
Technical proficiency with SAP, MS applications and Apple products
A minimum of 1-year luxury retail experience as a Sales Associate.
Burberry Behaviors: Put customers first, be bold and open to new ideas, be one team, be accountable and responsible.
Strong Communication skills
Positive approach and willing to learn
Flexible schedule to meet the needs of the business

Nice To Haves

1-2 years preferred supervisory / sales lead experience.

Responsibilities

Driving sales targets and key KPI's through the leading of sales and non-sales activities as directed by the store management team.
Coach, assist and motivate sales associates to ensure a luxury client experience supporting Burberry client journey, communicate product knowledge and improve overall selling techniques to achieve objectives.
Lead by example, set the pace and standard to deliver excellent service to customers. Setting the bar in customer loyalty and all aspects of the Client Journey.
Supervising customer flow to ensure the best possible service.
Coach “in the moment” and post client interaction to talk through the successes and opportunities and ensure proper follow-through on follow up actions.
Partner with store management to support Burberry client journey training within the store. Use morning and weekly briefings to constantly reinforce key elements of the client journey through role-play, providing tips and talking through difficulties of individual associates.
Partner with store management to support behaviour and objective expectations. Provide feedback to management team on individual performance.
Support the delivery of formal performance feedback in partnership with store management through monthly development plans.
Resolve difficult customer issues and escalate to management when necessary.
Possess a thorough understanding of company policies and procedures and consistently follow and enforce company guidelines on operations.
Drive the digital experience in store and use digital resources to communicate whenever face-to-face is not possible
Assist with the opening and closing of store which includes securing doors, windows and merchandise, successful alarming of store and POS procedures.
Responsible and accountable of store keys.
Ensure appropriate levels of supply in cashier stations at all times and all customer documentation accounted for and filed according to compliance standards
Additional duties as required.
In partnership with management team Service Leads are responsible for processing: o Cash sales o Returns o Issue/redemption of merchandise credits and gift cards o Promotional discounts o Other POS transactions as needed
Employee sales in absence of store management
Ensure appropriate levels of supply in cashier stations at all times and all customer documentation accounted for and filed according to compliance standards