Service Lead Coordinator- Reception

Surgery Partners Careers•Milwaukee, WI

12h•Onsite

About The Position

As a result of company growth, the Orthopedic Institute of Wisconsin (OIW) is seeking an dynamic and experienced Service Lead Coordinator to join the team The Service Coordinator provides dayâtoâday leadership and operational oversight for a department across the region, such as Receptionists, and/or Patient Access Representatives. Under the direction of the Director of Clinical Operations and Clinical Site Supervisor this role ensures that team members perform their responsibilities accurately and in alignment with organizational standards. The Service Coordinator serves as a subject matter expert, supports staff performance, promotes effective communication, and partners closely with the Clinical Site Supervisor and Director of Clinical Operations to identify and resolve operational issues. This role models professionalism, maintains a high level of service, and performs effectively in fastâpaced or highâstress situations requiring patience, flexibility, and sound judgment. Established in 1985, the Orthopedic Institute of Wisconsin is a nationally recognized leader, practicing pioneering techniques of diagnosis and treatment of orthopedic injuries maximizing each patient's potential for a full recovery and return to their daily lives. With our employees at the heart of everything we do, we are committed to providing an inclusive and supportive environment where every team member feels valued, empowered, and inspired to make a difference.

Requirements

Four (4) years experience as a Receptionist
Four (4) years of experience in a physician office business office, billing, or revenue cycle role
Demonstrated ability to lead, coach, and work effectively with diverse teams
In-dept knowledge and understanding of physician office workflows
Strong verbal and written communication skills to ensure accurate patient care documentation
Active participation in goalâsetting, staff development, and continuous improvement activities
Knowledge of applicable standards and commitment to compliance
Proficiency in relevant computer applications, databases, and office technology
Ability to effectively use office equipment and communication systems
Performs discipline-specific duties as outlined in the roleâspecific
Strong analytical and problem-solving skills
Excellent attention to detail and organizational skills
Strong communication and customer service skills
Conduct training and mandatory auditing
Ability to work independently and manage competing priorities
Continuous computer use
Prolonged periods of sitting
Frequent use of telephone and smart devices
Repetitive grasping and hand manipulation
Continuous verbal communication
Occasional reaching, walking, squatting, bending, kneeling, twisting, and climbing
Occasional lifting, carrying, pushing, or pulling up to 25 lbs.
Occasional exposure to confined, noisy, or dusty environments
Ability to memorize and retain instructions
Ability to read and interpret detailed information
Mental competency
Physical accommodations will be provided when necessary and feasible