Service Lane Manager (Tilton)

Nucar Northern New England•Tilton, NH

About The Position

Nucar Auto Mall of Tilton located at 40 E Main Street in Tilton NH is looking for a dynamic individual with Service Lane Management experience for our growing Nucar service team! This is a great opportunity to step into a fast-paced, multi-manufacturer environment and grow your skills and career. The successful candidate will possess the ability to operate an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives, and maintenance of all service records.

Requirements

Bachelor's degree or equivalent work experience
5 years of automotive service experience
1-3 years of dealership leadership experience

Responsibilities

Ensures that all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance.
Forecasts goals and objectives for the department and strives to meet them.
Understands, keeps current and knowledgeable, and complies with federal, state, and local regulations that affect service-related operations, such as hazardous waste disposal, OSHA Right-to-Know, etc.
Directs and schedules the activities of all department employees.
Monitors technicians' daily productivity reports and corresponding payroll records.
Establishes and maintains positive working relationships with customers to encourage repeat and referral business.
Maintains high-quality service repairs and minimizes comebacks.
Conducts periodic spot checks of completed jobs for thoroughness and quality.