Service Lane Greeter

Harnish Auto Family • Puyallup, WA

4d • Onsite

About The Position

The Greeter is the first impression of our dealership and plays a critical role in creating an exceptional customer experience. This position is responsible for immediately acknowledging every guest, building rapport using a structured greeting process, identifying customer needs, and seamlessly connecting them with the appropriate team member.

Requirements

• Strong interpersonal and communication skills
• High energy, positive attitude, and engaging personality
• Ability to build quick rapport and make customers feel comfortable
• Situational awareness and ability to multitask in a fast-paced environment
• Team-oriented mindset with strong attention to detail
• Previous customer service, hospitality, or retail experience preferred
• Ability to stand and move throughout the showroom for extended periods
• Professional appearance and demeanor
• Strong verbal communication skills

Nice To Haves

• Previous customer service, hospitality, or retail experience preferred

Responsibilities

• Greet every customer within 10 seconds of arrival with energy, professionalism, and a genuine welcome
• Utilize a structured greeting approach (name exchange, reason for visit, rapport-building conversation)
• Quickly assess customer needs (sales, service, parts, etc.) and direct them appropriately
• Introduce customers to the correct associate and ensure a warm handoff (never point—always walk)
• Maintain awareness of showroom traffic and ensure no customer is left unattended
• Support showroom flow and communication between departments
• Keep the front area clean, organized, and welcoming at all times
• Assist with basic administrative or customer support tasks as needed
• Uphold dealership standards for customer experience and professionalism

Benefits

• Competitive pay with performance-based opportunities
• 401(k) with company match
• Health, dental, and vision insurance + Free Life Insurance
• Paid Time Off
• Ongoing training and career development
• Opportunities for advancement within a growing dealership group
• A supportive, team-oriented work environment
• Stability with a long-standing, family-owned company
• Employee events and community involvement
• The opportunity to build a long-term career in the automotive industry

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees