Service Intake Specialist
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About The Position
The Service Solutions Team leads our service delivery process for a best-in-class event resolution model across numerous industries, including healthcare, government, and education. Having a lasting impact in patient care, together. As a Intake Specialist, you will be the first point of contact for customers when they need us the most for service-related requests. Your role is responsible for end-to-end event resolution, working with a tenacity and unwavering drive to find the solutions our customers and their patient's need, when they need it most. You are integral to a team that plays a critical role in building trust with both our customers and vendors, ensuring efficient service delivery. This is more than just answering calls -- this is your opportunity to make a meaningful impact by ensuring successful outcomes, customer satisfaction, and system uptime.
