Service/Installer Tech I

DOCOMO PACIFIC INC

About The Position

At DOCOMO PACIFIC, we believe in connection—bringing people, innovation, and opportunity together to shape a brighter future for our island communities. Rooted in the values of excellence, respect, trust, and teamwork, we are powered by the spirit of Ina’fa’maolek—working together for the greater good. Reporting directly to the Field Service Manager/Lead Technician/Supervisor. This position is mainly responsible for customer related installations and service calls and added network task indicated below. This position is responsible for all tasks associated with the CATV drop and distribution cable system.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
This position requires individuals to access aerial equipment and may require operating and working from Aerial LiftDevices.
Requires the use of various hand and power tools will also be expected of service technicians as they perform theirdaily duties.
Must maintain a valid Guam AB Chauffeurs License.
Must maintain a Health Certificate.
Must be able to work flexible hours and days.
High School Diploma or GED required
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of employees of the organization.
Ability to converse professionally and with empathy with an emphasis on owning and solving issues whilst building excellent rapport.
Must be able to use/understand Digital Multi Meter (DMM) and Signal Level Meter (SLM)

Nice To Haves

One year of related experience preferred

Responsibilities

Troubleshoot and repair all problems occurring within the CATV drop system from the output of the distribution tapto all terminal points within a drop system.
Understand the proper operation of customer premises equipment (CPE) such as digital boxes, high speed internetmodems and VOIP modems and be able to educate customers on its proper use.
Installation of advance services such as high-speed internet, Digital and VOIP phone service.
Repair sources of CATV leakage from distribution tap to CPE in customer’s home.
Monitor for and document CATV leakage.
Creates CLI leak reports and repairs leakage as required.
Perform Audit of questionable connections to distribution taps.
Performs installation of new premises wiring, disconnection of droplines and de-installation “wreckout” of droplinesystems and reconnect previous customers.
Perform sales of new services or upgrades of existing customers.
Must work safely and follow all OSHA, NEC and company safety rules and procedures.
Leads service techs as assigned.
Must be able to do Standby Calls (Outages, Callouts. Hours after regular business hours)
Perform other duties as assigned.
Must be able to troubleshoot from the Optical Fiber Node to Customer Premises
Must be able to balance forward and return signals on the CATV system
Must be able to troubleshoot CATV outages
Must be able to splice actives or passives in the CATV system
Must be able to do Standby Calls (Outages, Callouts. Hours after regular business hours)
Other duties as assigned