Service & Installation Technician-SAH, Inc.

Secure-A-Home Inc • Reading, PA

150d

About The Position

Join Our Team at SAH, Inc.! SAH, Inc., a sister company of Berkshire Systems Group, Inc., is on the lookout for talented individuals to join our team! We are a leading systems integration company known for our top-notch fire safety and security solutions for both commercial and residential clients. Our commitment to excellence drives us to continually enhance our expertise in the industry. As a Service & Installation Technician, you'll report directly to the Vice President and collaborate closely with our Sales team and Operations Coordinator/Scheduler. Your primary responsibilities will include installing and servicing fire, security, card access, and video camera systems for residential and small commercial clients. This role involves daily travel to client sites, within Pennsylvania, between Harrisburg and Philadelphia. Most client sites are generally local. We’re looking for someone with robust technical knowledge and exceptional customer service skills. The role demands precise documentation and a commitment to delivering outstanding service.

Requirements

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Ability to efficiently use a smartphone for communication, documentation, GPS navigation, and scheduling
• Strong customer service skills for effective on-site client interactions
• Capability to read and interpret engineering drawings and operational manuals
• Basic understanding of circuitry and experience with a multimeter
• Strong multitasking and prioritization skills
• Detail-oriented approach to documentation and task completion
• Excellent organizational skills for managing tools, equipment, and records

Nice To Haves

• At least 1 year of industry-related experience or equivalent education; cultural fit is highly valued, and comprehensive training for excellence will be provided
• Basic mechanical aptitude with experience using hand and power tools
• Training in general safety, electrostatic discharge awareness, and quality systems awareness

Responsibilities

• Interpret blueprints and floor plans
• Unbox, install, and wire fire, burglar, card access, and video camera systems
• Program and test all systems components
• Certify systems using SAH, Inc. and industry forms
• Document installation and service progress, including parts used and work orders, via a web-based platform
• Provide excellent on-site customer service, including training and technical support
• Maintain a clean and organized work area at client sites and an orderly work vehicle
• Troubleshoot, diagnose, and repair systems
• Respond to system trouble calls, including intrusion, building access, and video surveillance issues
• Process documentation in line with company and customer standards

Benefits

• Competitive starting wages
• Paid Time Off in the first year (prorated based on start date)
• Holiday pay from day one
• Group Medical Insurance (two plan options)
• Dental Insurance (two plan options)
• Vision Insurance
• Retirement plan with company match
• Wellness Program
• Paid Community Service Opportunities (e.g., Meals on Wheels, Blood Drives, Food Banks)
• Company-paid Life, Short-Term Disability, and Long-Term Disability Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed