Service Greeter - Princeton BMW
About The Position
Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around. The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. Princeton BMW has an outstanding opportunity for a Service Greeter to join the Holman family. 4 days a week from 9am - 6pm, Saturday 8am - 4pm Our Greeter is responsible for meeting and greeting customers as they enter the service department of the dealership. By presenting a professional appearance and a cordial, businesslike presence, this person becomes the strong, positive, “first impression” of the dealership, to the customer. The greeter is also responsible for having the: Ability to meet and greet customers with courtesy and efficiency. Ability to make a friendly and appropriate appearance, as the initial contact with the dealership. Ability to engage customers to find out their needs and to appropriately route them within the dealership. Ability to receive customers into the service department for their scheduled service appointments. Knowledge of dealership organization in order to appropriately route customers. Assist the Service Advisors with some administrative duties.
Requirements
- High School Diploma or equivalent combination of education and customer service experience
- Pleasant and engaging – must be able to project a ‘smile’ while speaking both in person and over the phone
- Proven outstanding customer service, preferably with a premium brand
- Listen and retain information accurately
- Excellent interpersonal skills, both in person and over phone
- Team-oriented and flexible/multi-tasking
Responsibilities
- Meeting and greeting customers as they enter the service department
- Presenting a professional appearance and a cordial, businesslike presence
- Meet and greet customers with courtesy and efficiency
- Make a friendly and appropriate appearance, as the initial contact with the dealership
- Engage customers to find out their needs and to appropriately route them within the dealership
- Receive customers into the service department for their scheduled service appointments
- Appropriately route customers
- Assist the Service Advisors with some administrative duties
Benefits
- Health Insurance
- Vision Insurance
- Dental Insurance
- Life and Disability Insurance
- Flexible Spending and Health Savings Accounts
- Employee Assistance Program
- 401(k) plan with Company Match
- Paid Time Off (PTO)
- Paid Holidays, Bereavement, and Jury Duty
- Paid Pregnancy/Parental leave
- Paid Military Leave
- Tuition Reimbursement
- health, vision, dental, life and disability insurance, and 401(k) with company match
- Paid Time Off (PTO), paid holidays, bereavement, and jury duty
- paid pregnancy and parental leave, and supplemental paid military leave
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
