Service Finance Servicing Rep. II

Truist Bank • Boca Raton, FL

41d

About The Position

The Service Finance Servicing Representative II will be required to resolve billing errors, handle account adjustments and provide support to the Collections and Customer Service Representatives.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1. Process third party account verifications
2. Adjust Payments, Late Charges & Fees
3. Update system to document returned customer mail, bankruptcy notices, etc.
4. Accurately process payments, transactions and account adjustments.
5. Paid in Full processing
6. Serve as a mentor to less experienced Servicing Representatives.
7. Provide support for complex customer issues.
8. Provide overflow support to Customer Service and Collections.
9. Other critical tasks and duties assigned.

Requirements

• High school graduate or equivalent education and related training or experience.
• Minimum of 3 years of experience
• Knowledge of consumer financing
• Strong organization, communication, negotiation and decision making skills
• Strong administrative experience; ability to input data accurately and efficiently as well as maintain detailed records and files
• Demonstrated ability to multi-task
• Work well in a team environment
• Knowledge of Microsoft Office Suite
• Strong willingness to assist other team members with customer related issue
• Ability to work flexible schedule, including overtime as needed

Responsibilities

• Process third party account verifications
• Adjust Payments, Late Charges & Fees
• Update system to document returned customer mail, bankruptcy notices, etc.
• Accurately process payments, transactions and account adjustments.
• Paid in Full processing
• Serve as a mentor to less experienced Servicing Representatives.
• Provide support for complex customer issues.
• Provide overflow support to Customer Service and Collections.
• Other critical tasks and duties assigned.

Benefits

• All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position.
• Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates.
• Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays.
• Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees