Service Field Supervisor HVAC

A-Perfect Climateorporated•Addison, IL

37d

About The Position

We are seeking an experienced Service Field Supervisor to lead, mentor, and support our HVAC service technicians in the field. This role focuses on technician performance, training, quality control, customer satisfaction, and operational efficiency while also providing hands-on technical support when needed.

Requirements

NATE Certification
Minimum 3 years of HVAC service experience with leadership or supervisory responsibility
Strong diagnostic, troubleshooting, and repair skills
Ability to read wiring diagrams and blueprints
Valid driver’s license
Strong communication, organization, and customer service skills
Computer proficiency
Meets Level 4 (or higher) Technician standards

Nice To Haves

Experience training and mentoring technicians
Knowledge of load calculations, air balancing, and sheet metal practices
Experience with residential and light commercial HVAC systems

Responsibilities

Supervise, coach, and mentor service technicians to meet performance and revenue goals
Provide field support, diagnostics, and repair assistance for HVAC systems
Ensure technicians follow company policies, flat-rate pricing, and quality standards
Conduct ride-alongs and in-house training sessions to improve technician skills
Review callbacks, warranty issues, and customer concerns to reduce repeat service
Assist with inventory management, truck stock levels, and fleet cleanliness
Support maintenance agreement growth and lead generation efforts
Promote a positive company culture and professional customer experience