Service Facilitator (Trempealeau County CCS)

Lutheran Social Services of WI & Upper MI•La Crosse, WI

4h•Onsite

About The Position

Lutheran Social Services is currently seeking a Service Facilitator to join their new Comprehensive Community Services (CCS) team serving Trempealeau County. CCS is a team-based wraparound program for individuals with mental health needs and/or substance use concerns. The Service Facilitator provides community-based services to adults and children with high level needs across environments, including home, school and community. This is a full-time, benefit eligible opportunity.

Requirements

Bachelor's degree in relevant area of human services.
Must have a valid driver’s license.
Reliable transportation to perform the essential duties of the role.
A motor vehicle check (MVR) with a satisfactory driving record per the LSS Driver Safety Procedure is required.
Ability to meet LSS auto insurance requirements.

Nice To Haves

Master's degree in relevant area of human services is preferred.
Master's w/therapy licensure.
Substance Abuse Certification (for some positions).

Responsibilities

Assess client’s needs utilizing the required assessment tool(s) (e.g. functional screen). Re-assess, as needed, and at least annually.
Develop and implement a comprehensive and individualized service plan alongside the client, their family, his/her supports, and other service providers.
When required by the program/service, coordinate and authorize services according to the service plan.
Provide services to assigned clients in alignment with the service plan.
Organize and plan work effectively.
Apply knowledge of community resources.
Apply knowledge of casework principles and methods.
Apply working knowledge of human behavior, dynamics of groups, interpersonal relations, and social interactions.
Apply working knowledge of social problems and their effects on individuals.
Work collaboratively with clients, service teams, and clinical supervisor to determine interventions.
Communicate effectively with team members and providers. When authorizing services, articulate the expectations of the service.
Establish and maintain effective and collaborative working relationships.
Complete documentation within required timelines and expectations per LSS, regulation, funders, and practice standards.
Maintain client records.
Make recommendations within the client team and scope of practice.
Testify at legal proceedings as required by law and/or role.
Coordinate and facilitate person and/or family-centered team meetings.
Actively engage in the clinical supervision process when supervision is a program requirement.
Attend and participate in staff development programs, including in-service training, staff meetings, and professional seminars.
Provide consultation to peers within your scope of practice.
Work a flexible weekly schedule that includes some evening and/or weekend hours for client appointments. Work directly with Program Supervisor or Manager to set expectations for scheduling clients. Schedule is based on client need.
Understand productivity expectations. Meet or exceed the standards that have been established for the role and the program.
Perform other duties and special projects as required.
Promote client independence and growth, consistent with the service plan.
Provide services using a trauma-informed and person and/or family-centered model.
Provide services utilizing agency approved and supported evidence-based practices that have been indicated by the funder and/or agency.
Accurately complete time reporting.
Assessment of functional abilities
Care/Service planning
Care/Service facilitation
Providing education and information resources about the member’s mental health and/or substance abuse issues.
Skills training.
Problem solving.
Ongoing guidance about managing and coping with mental health and/or substance abuse issues.
Social and emotional support for dealing with mental health and/or substance abuse issues.
Training in communication, interpersonal skills, problem solving, decision-making, self-regulation, conflict resolution, and other specific needs identified in the member’s service plan.
Training in daily living skills related to personal care, household tasks, financial management, transportation, shopping, parenting, accessing and connecting to community resources and services (including health care services), and other specific daily living needs identified in the member’s service plan.
Participation on recovery teams (provide feedback around service delivery and progress).