Service Extension Representative

The Salvation Army USA Central Territory • Wauwatosa, WI

12d

About The Position

The Salvation Army offers essential emergency assistance across every ZIP code
in Wisconsin and Upper Michigan, ensuring that individuals and families in need
have access to critical support. Through its Service Extension Program, The
Salvation Army serves suburban and rural areas where no physical Salvation Army
center exists.

The Service Extension Representative must live in (or within 30 minutes of) the
zone served:

Sauk 

Richland

Juneau

Monroe

Grant

Vernon

Adams

Crawford

Waushara

The Service Extension Representative creates and maintains a Salvation Army
presence in communities not served by a Corps by providing emergency assistance
for the body and spiritual care for the soul. Provides direction to Service
Extension Volunteers in the distribution of emergency assistance, fundraising
and enhances corporate donor relationships within the service area.

About the role:
Participates with the Service Extension Director in planning for the
development of the program and recommend plans and changes in the program.
Works with volunteer consultants throughout the service area to recruit and
fill vacancies on Service Unit rosters, i.e., Chairpersons, Kettle
Coordinators, Disaster Coordinators, Recruits, trains, and manages volunteers
as needed for all program services.
Ensures ongoing training for Service Extension Unit volunteers and schedules
regional meetings with Service Extension volunteers and Corps Community
personnel.
Participates in community planning and/or organizing activities, designated
as relevant to the objectives of the Service Extension Department.
Explains the function of the Service Extension Department to the communities
served through participation in community groups or activities, dealing with
the social problems of individuals or families, and develops relationships
with professional and administrative personnel in public, private, or civic
groups.
Provides direction, guidance and resource information through regular
personal visits, correspondence and phone calls with Service Extension
volunteers.
Monitors Service Extension Unit expenditures versus their budget allocations
on a regular basis. Ensures that Service Extension Unit volunteers adhere
strictly to fiscal guidelines.
Manages the Christmas Kettle Campaign(s) for the service area. Promotes
special fund-raising activities in designated Service Extension areas and
encourages volunteer involvement in Christmas Kettles and other special
events. Also has the ability to hire Seasonal Kettle Coordinators with the SE
Directors blessing.
Provides client casework when necessary.
Provides advice and assistance in responding to disasters in cooperation with
Emergency Disaster Services.
Participates on behalf of The Salvation Army in United Way budget hearings
within the region, providing required information on programs and services,
and encourages local volunteer participation.
Provides a monthly calendar of events for scheduled activities.
Maintains a file of regional success stories to be used in Army
communications.
Maintains a listing of corporations within the service region; shares this
with the Grant Writer for possible funding to support local programs.

Requirements

• High school diploma or equivalent
• At least three years of work and/or educational experience in social work, marketing or account management.
• OR
• Any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.
• Valid Wisconsin driver’s license with clearance to drive from TSA’s insurance.
• Must reside within Service Unit Counties or within 30 minutes of said counties.
• Regular travel throughout the assigned service area required.

Responsibilities

• Participates with the Service Extension Director in planning for the development of the program and recommend plans and changes in the program.
• Works with volunteer consultants throughout the service area to recruit and fill vacancies on Service Unit rosters, i.e., Chairpersons, Kettle Coordinators, Disaster Coordinators, Recruits, trains, and manages volunteers as needed for all program services.
• Ensures ongoing training for Service Extension Unit volunteers and schedules regional meetings with Service Extension volunteers and Corps Community personnel.
• Participates in community planning and/or organizing activities, designated as relevant to the objectives of the Service Extension Department.
• Explains the function of the Service Extension Department to the communities served through participation in community groups or activities, dealing with the social problems of individuals or families, and develops relationships with professional and administrative personnel in public, private, or civic groups.
• Provides direction, guidance and resource information through regular personal visits, correspondence and phone calls with Service Extension volunteers.
• Monitors Service Extension Unit expenditures versus their budget allocations on a regular basis. Ensures that Service Extension Unit volunteers adhere strictly to fiscal guidelines.
• Manages the Christmas Kettle Campaign(s) for the service area. Promotes special fund-raising activities in designated Service Extension areas and encourages volunteer involvement in Christmas Kettles and other special events. Also has the ability to hire Seasonal Kettle Coordinators with the SE Directors blessing.
• Provides client casework when necessary.
• Provides advice and assistance in responding to disasters in cooperation with Emergency Disaster Services.
• Participates on behalf of The Salvation Army in United Way budget hearings within the region, providing required information on programs and services, and encourages local volunteer participation.
• Provides a monthly calendar of events for scheduled activities.
• Maintains a file of regional success stories to be used in Army communications.
• Maintains a listing of corporations within the service region; shares this with the Grant Writer for possible funding to support local programs.

Benefits

• Competitive Salary
• Flexible schedules and a casual dress environment
• Generous paid time off benefits (vacation, sick time, personal time, and 11 paid holidays)
• Tuition reimbursement
• Employee Assistance Program, providing 24/7 support, resources, and referrals to help you in your work and personal life
• Insurance benefits: excellent health, dental, vision, life, disability 
• Discounts available for pet insurance, auto insurance, and home insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees