Service Experience Representative

Block Imaging Parts & Service • Holt, MI

10d • Onsite

About The Position

The Service Experience Representative uplifts the Block Imaging Parts and Service team by ensuring equipment stays running strong and customers feel genuinely supported every step of the way. They turn challenges into solutions, keeping repairs and documentation streamlined so teams can focus on delivering exceptional care. Through dependable communication and a heart for service, they help create customer experiences that build trust and keep the mission moving forward. Schedule: Monday-Friday 8am-5pm EST. You will be required to attend in-person training at our Holt, Michigan headquarters during your first two weeks. Culture Fit: Strengthen Block Imaging’s mission of ‘People Matter’ by living our values of Integrity, Honor, and Growth. Make choices that foster our thriving mindsets and lead with our approach of Together, Thoughtful, and Transparent.

Requirements

• Strong organizational skills with the ability to set goals, meet deadlines, and manage work independently.
• Effective problem-solving and critical-thinking skills with confident decision-making.
• Excellent communication skills, including interpersonal, negotiation, and listening abilities.
• Ability to build positive, professional relationships with customers, vendors, and team members.
• Customer-service oriented, solution-focused, and able to stay calm and effective under pressure.
• Flexibility and mature leadership when resolving challenging situations while maintaining confidentiality.
• Proficiency in Microsoft Office and general computer use, including documentation and research skills.

Nice To Haves

• Associates degree

Responsibilities

• Manage incoming service calls and schedule service engineers for repairs and preventive maintenance.
• Order needed service parts, negotiate pricing, and coordinate returns of unused or defective parts.
• Monitor service contract costs, process purchase orders, and review vendor invoices for accuracy.
• Close out service requests, upload field service reports, and maintain accurate service records.
• Prepare quotes and process billing for services not covered under full-service contracts.
• Build strong relationships with customers, vendors, and service engineers, including follow-up to ensure satisfaction.
• Develop effective solutions to service issues, including determining when service should be declined and offering alternatives.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 101-250 employees