Service Experience Representative - The Shops at Mission Viejo

Nordstrom•Mission Viejo, CA

1d•$18 - $18•Onsite

About The Position

This job is a great fit for someone who is customer obsessed and loves to solve problems. Nordstrom is a fast-moving fashion company that started as a shoe store in 1901, with a heritage of service as its foundation. The company aims to provide convenience and true connection for its customers, empowering its people to be innovative, creative, and focused on providing the best service. Nordstrom is committed to leaving the world better than it found it, rewarding great work, promoting from within, and celebrating diversity. The company values being customer obsessed, treating every interaction as an opportunity to make an impact, approaching problems with curiosity, delivering results, and extending kindness and respect to each other.

Requirements

The ability to effectively build relationships with your customers, peers and leadership
Proficiency in multiple operating systems such as MS Windows, iOS and Android
Clear, effective communication with strong interpersonal skills
The ability to prioritize multiple tasks in a fast-paced environment
Accountability, initiative and a high level of ownership
The ability to work a flexible schedule based on department needs

Responsibilities

Assist customers with a variety of transactions through a seamless and friendly experience
Demonstrate expertise in all technologies used in the store environment
Inspire trust, teamwork and positive team relationships
Defuse customer situations and provide resolution in a timely and effective manner
Ensure the security and privacy of customer information through education, compliance and resolution of issues
Motivate and inspire others to adopt initiatives such as our Nordstrom Rewards program