Service Experience Coordinator

Pure Fishing • Columbia, SC

29d

About The Position

Are you passionate about building brand loyalty and providing standout service? As a Service Experience Coordinator, you’ll be on the front lines—engaging directly with consumers and customers across multiple channels like chat, email, phone, and social media. Whether it’s entering orders, solving issues, or sharing product knowledge, you’ll help strengthen our brands and create unforgettable experiences. Plus, you’ll work alongside marketing teams to share consumer feedback and help shape the future of Pure Fishing.
What makes you a great catch?
You have top-notch communication skills—both written and verbal.
You’re naturally customer-obsessed and love solving problems with positivity.
You’re organized, flexible, and always ready to jump into continuous improvement.
You thrive in fast-paced environments with calls, emails, chats, and multitasking galore.
You have data entry and computer skills, with experience in spreadsheets and Microsoft Office.
Why you will love it here
Join a passionate team driven by excellence, authenticity, and execution.
Be part of building and growing legendary outdoor brands.
Your input matters—we want your ideas on improving our service and customer experience.
Opportunities to grow and develop your skills in brand management and customer engagement.
Your work environment
You’ll work in a dynamic, customer-focused team that interacts across departments, including marketing and sales. You’ll be answering inquiries, managing warranties and returns, entering orders, and helping shape how the world sees our brands. Every interaction you have with customers will be a chance to build loyalty and make someone’s day.

Requirements

• High school diploma required; college degree preferred.
• Excellent written and verbal communication skills.
• Ability to multitask, prioritize, and handle challenges with a positive attitude.
• A commitment to continuous learning, collaboration, and leadership.
• Willingness to travel occasionally as needed.

Nice To Haves

• Experience in customer service or a contact center environment is a plus.
• Experience in customer service, account management, or brand engagement.

Responsibilities

• Engaging directly with consumers and customers across multiple channels like chat, email, phone, and social media
• Entering orders
• Solving issues
• Sharing product knowledge
• Sharing consumer feedback with marketing teams
• Answering inquiries
• Managing warranties and returns

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees